The Micro SD Card is not inserted into the camera

I have GK-200MP2-B camera and I have inserted a 512GB SD Card into the camera.

However when going to Local Recording it keeps saying ‘The Micro SD Card is not inserted into the camera’.

Why does the camera not recognise the SD Card?
The SD card is already formatted and empty.

Please advise what file system the SD card needs to be formatted as. Is Fat32 okay? And why does the camera not recognise it?
I can’t click Local Recording > Format Micro SD Card either - because it thinks no card is inserted. But it is inserted.

Also today I had a break in an I need to access Local Recordings and the camera did not record anything, so I am very sad. The SD card has been in the camera for a month already and restart many times.

According to the website the largest card supported is 128 gb. It probably doesn’t know how to handle that large a card.

Hi there, the SD card works as long as it’s larger than 2GB. Actually, there is an issue in SD card recognition. Sonoff team is working on a new firmware to tackle it. Before its release, we will suggest you try another SD card.

As for the recordings not saved in the SD card, please disable Local Recording, and then enable it again.

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I inserted a 128, speed 10 and fat 32. It recognized it once and recorded, the next day it doesn’t record, it can’t be formatted, and it doesn’t recognize it. In addition, the card gets very hot.
I tried with another 32 and the same thing happened. It detects movement, because it sends a message, but it doesn’t record. It’s a firmware problem.

Indeed, it’s a firmware issue. Sonoff team is already aware of this issue. They’re working on solutions and will release new firmware to tackle this issue as soon as possible. We will keep you guys updated. Sorry for any inconvenience caused.

I had to take the new card out of the camera, because the previous card became unusable due to overheating. Thanks.

Same here, my new 512GB SD card was totally destroyed and now is completely unusable after leaving the new card in the camera for 2 weeks.

However I did manage to get a 16GB card to work but ONLY if I first formatted the disk using FAT32 using DISKPART in Windows. I couldn’t find anything in the camera manual as to which file system the SD card needed to be formatted as, so I had to guess. Formatting the SD card by the camera didn’t work as it couldn’t recognise a SD card was inserted. I also find it strange that the Sonoff manual keeps talking about a TF card instead of an SD card as it is more commonly known.

I’m looking forward to the Sonoff firmware update!

Hi there, when the new firmware is available, we surely will let you guys know. Thanks for your patience.

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