Sunricher led strips controller not working

hello, i have a certified zigbee 3.0 led controller made by sunricher: model SNR-ZG9101FA-CCT
i set it in pairing mode and it showed up in the ihost zigbee control panel but i can’t control it.

i can see if the light is on or off but i can’t control it by the interface nor i can adjust the brightness or color. Any idea?