I have a subscription to several cameras and now I found out that one camera has unavailable cloud recordings. I wrote to technical support and nothing yet. Does anyone have a similar problem?
Could you please check whether your camera model is SONOFF GK-200MP2-B or SONOFF S-CAM? Due to recent service compatibility changes, the Camera Plan for SONOFF GK-200MP2-B and SONOFF S-CAM is no longer available. We completely understand how disappointing this may be, especially if you have been relying on the service for your recordings.
To avoid future automatic renewals, we also highly recommend cancelling your subscription through the original purchase channel.
For refunds, please submit your request through the same platform where you originally purchased the subscription. For your reference, the refund review and processing are handled according to the policies of that platform and may vary depending on your order details.
For iOS users:
Open Settings
Tap your Apple ID
Select Media & Purchases
Tap View Account
Go to Purchase History
Tap Report a Problem
Select Request a Refund
For Android users:
Open the Google Play Store
Tap your profile icon in the top right corner
Go to Payments & subscriptions
Tap Budget & history
Find the relevant order
Tap Report a problem and submit a refund request
If you need any help with the cancellation or refund process, please feel free to let us know. We’ll do our best to assist you and support you through the next steps.
Thank you for your understanding, and again, we sincerely apologize for the trouble this has caused.
Unfortunately, the refund of the subscription according to the above procedure does not work, I am waiting for another answer. I am very indignant at the approach when a relatively new product, the camera is two years old, is hereby discarded and the available replacements from Sonoff have worse technical characteristics than this model, specifically a smaller viewing angle and the absence of a magnetic base