Hi,I have two Sonoff Cam-B1P devices. When using the Ewelink app to view live video, I encounter intermittent network errors. Retrying doesn’t work, and I can’t immediately see the live video. This happens intermittently, making it very inconvenient. I suspect a problem with the Ewelink server or router. However, restarting the B1P immediately restores the video playback. This situation is very frustrating. Customer service always says it’s a poor Wi-Fi signal, but the devices are never disconnected. Aside from the inability to view live video, other functions like directional control, remote restart, ping, and enabling RTSP streaming with VLC are all normal. I’d like to ask experienced B1P users: does this happen normally when viewing live video? Thank you.
The signal may be strong, but there are also many devices using the same frequency, so this can cause problems. You should try changing the channel of your wifi routers.
Thank you for your reply. The app’s remote live video feed immediately returns to normal after restarting the device, which is very confusing to me.
I also didn’t get live view and after a reboot it works. I have 3 sonoff cameras and each one does it sometimes.
I’m sorry to hear that you’ve encountered a similar problem. Restarting the lens will immediately improve the situation. Sometimes, if you leave it alone, the live video will suddenly return to normal after a while. I tried disconnecting the Wi-Fi until the lens showed as offline and then reconnecting to Wi-Fi, which also restored the normal operation. Do you suspect that there is a problem with the eWeLink server?
Of course I have my suspicions. Anycam, vlc and NVR can display the transmission normally even if the Ewelink application does not know it.
I’m experiencing the same issue. I contacted Ewelink and Sonoff, and they kept replying that it was a Wi-Fi signal problem, telling me to move the camera closer to the Wi-Fi. The camera isn’t disconnected, and other apps can view live video normally. I simply can’t accept that they’re saying there’s a problem with the Wi-Fi signal.
I have a strong wifi signal. If it works everywhere but not in the Ewelink app, it can’t be a weak wifi signal.
off topic: personally I think that the bridge issue in iHost, the zigbee gateway issues with zbb are a problem on the Ewelink side. These are all things that depend on the cloud. If the server is not working well, nothing will work Well.
I completely agree with your opinion.