I can paring sonoff to that rooter but after paring the sonoff devices are always offline. There are only 4 devices connected to that rooter. And it only happens with sonoff. I can paring any devices and there is no problem. What is the problem and how can I resolve the issue?
Hello, for example, sonoff s26, mas ZigBee… Mini… Any sonoff. There are no any other sonoff devices connected. As I told, I can do the paring but after that it mantain offline. The rooter is 5G but I did the right thing : I separate 5G from 2.4 and I made the pairing with 2.4. The problem resists. I can connect any device but I can’t with sonoff
They must be on the same network to which the phone with the eWeLink app is connected. If you have turned off the 2.4GHZ WiFi after pairing or changed the network name and/or password, correct operation will not be possible. Make sure to enter the Wi-Fi SSID (name) and password correctly, without special characters.
Is WiFi encryption enabled and what is its type?
Please check the maximum number of devices that your router can capacitate. If the number of connected devices exceed the maximum value, remove some devices or use a higher load capacity router. Is your router’s capacity adequate?
Is the DHCP server functioning and is it correctly allocating LAN IP addresses?