Outdoor Eye Camera (Ewelink) - No push notifications from app

Hi,

I am using the eWeLink Outdoor Eye Camera (https://www.robofactory.co.za/smart-security/156-outdoor-eye-camera-ewelink.html) - FW Name JZ-200BF6D

The issue is the eWeLink app push notification is not working when motion is detected, however the video is recorded and the alarm sounds.

I am on V4.26.3 of the eWeLinkApp, my phone is on Android V12. The app has full access and notification permissions.

Any ideas or feedback would be greatly appreciated.

Thanks & Regards,

Tom

Hi there, have you submitted the support ticket in eWeLink App? Please submit a ticket with your log, so that will help us locate the issue asap. Thank you:D

Hi Peter,

Thanks for the response.

I have logged a support ticket with the app. This is the corresponding ID - 169855

Let me know if you need anything further?

Thanks,

Tom

Hey there, our support team will check out the issue and get back to you later. Thanks for your patience.