Problem receiving notifications on shared cam

1

Hello everyone.

A few days ago I added to my r2 and s26 sockets, a dw-2 wifi door opening sensor and a cam-s camera.

Both configured and in operation.

I joined the monthly subscription for my account in order to share the devices with other smartphone (with other ewelink account).

Successful sharing.

The only problem is that for the cam I receive push notifications only, the delegated device does not receive them, while it receives them for opening/closing dw2.

I use android, the other apparatus is IOS, but even trying with a second android, it doesn’t work.

Sharing the device using the same wi-fi network and with the ewelink app open on both smartphones, it still doesn’t work.

In the ewelink app settings all notifications have been enabled and all permissions accepted.

Made a second subscription to the delegated smartphone as well, but the notifications are still not coming.

Have you experienced a similar problem before? How did you solve it?

Thanks

2

Hey there, in terms of the camera, actually only the master account can receive motion detection alerts while the shared users don’t have the access to the alerts.

3

Thank you for the information.
Do you know if it is planned in the short term to implement this feature?
Thank you

4

Hey there, haven’t heard the plan to open the access to push notifications for shared users so far. We’ll let you know if there is any update.