NSPanel Pro V4.7.0 feeback

NSPanel Pro
21

Hi, thanks for your reply.

I am not home is it possible to submit the logs remotely via the Ewelink app?

Secondly, yes I tried to pair the Home Assistant Matterbridge with Ewelink to expose Home Assistant entities on the NSPanel Pro. But this did not work it was very buggy and many entities went offline.

22

Since the logs are collected from the device locally, they cannot be submitted remotely at the moment.

No worries, you can submit them whenever it is convenient for you. In the meantime, you can try deleting all Matter Bridges first (to clear any previous residual data), then sync them again.

If the offline issue still occurs after that, please submit the NSPanel Pro logs as soon as possible and send them to me for further investigation.

23

Hi there,

I all ready removed the matter bridges from Ewelink. So I would expect no traces are left.

I still have many Zigbee light devices directly connected to the NSPanel Pro that are offline.

So will sent the logs when I am home.

Cheers,

24

Just a quick question how many Zigbee devices does one NSPanel Pro Gen2 support?

And are there specific limitations to certain types of devices? Such as lights, motion sensors, smartplugs, sensors etc?

25

Hi, we’ll wait for the logs you submit later. If v4.8.0 has already been released by then—it is currently expected on August 10—you can first update to the latest version and then submit the logs.

NSPanel Pro Gen2 can support up to 128 Zigbee sub-devices and is compatible with devices that comply with the Zigbee 3.0 standard. The sensor types you mentioned are already supported.

However, due to the wide variety of brands and device types, some features of third-party devices—especially non-SONOFF devices—may not be fully compatible. Should you encounter any compatibility issues, please provide us with the exact device model, and we will evaluate it and arrange support accordingly.

26

I have an update regarding the issue with zigbee devices going offline.

I have 47 zigbee devices connected directly to the NS Panel Pro Gen2 hub. All devices where grouped under two rooms “living room” and “bedroom”. Yesterday evening two zigbee lights “portaal smart light” and “zolder smart light” went offline. But after placing them in to two separate newly created rooms “portaal” and “zolder” they became online again?

Unfortunatly I am not at the house to share the logs. But my device id is 1002b3b221

Bottom line, I am confident to say there are still instability issues with the hub in the NS Panel Pro Gen2

27

@Milk Another finding, sometimes a zigbee device (in my case a smartplug) went offline in the Ewelink app but it appears online in Home Assistant via the Zigbee MQTT integration with Home Assistant.

After using the device via Home Assistant it becomes available again in the Ewelink app.

28

We’ll need the logs to analyze this further. It’s also possible that the sub-device connection was unstable and then recovered on its own, rather than the issue being resolved by a specific operation.

29

I would like to ask you a question. With this NSPANELPRO firmware, my four S60ZBTPF worked correctly. I have received an update to the version 2.0.3, But now the voltage and power values do not refresh the data. They freeze. This did not happen before with version 2.0.2. that did not happen.

A cordial greeting and thank you for your attention. Have a happy weekend everyone.

30

@Milk logs are now provided.

So my main issue, zigbee devices are going offline randomly.

Today these zigbee devices went offline:

Tafel smart light (hue light bulb)

Kantoor smart light (Livarno light bulb)

Spot links smart light (hue GU10 color)

Iris smart light (hue iris gen4)

IMG_1965
IMG_19653024×4032 1.67 MB

31

@Milk I have sent feedback and provided logs for device ID 1002b3b34c that is still stuck on v4.5.1. Gen 2 Nspanel pro. Can you please help get this sorted? Thank you

32

Hi, I’ve checked it. You can try getting the current version again now.

33

Hi, Could you please confirm whether the S60ZBTPF is currently turned on? This data is only reported when the device is powered on.

34

Hello thank you for your interest. Indeed, it is when it is on that it takes the values of power and Volts, but as I mentioned before, before the values they suffered logical fluctuations, but now they are only fixed in the value of making the query. You go out and back in and the value changes… Before, with a single input to visualize the data, they varied. Now they are only fixed on the query value.

Or perhaps it is my mistake and that the dispotitive is now more precise. Whereupon I apologize.

36

@Milk 10 Augustus 2026 around 01:00 AM (GMT+2) many of my zigbee devices went all of offline. I have submitted the logs.

37

Hi, I reviewed the logs from your previous feedback today. The devices you mentioned did not respond to messages from the gateway, so the gateway eventually determined that they were offline.

Could you please confirm whether these sub-devices are working normally, for example, whether they have sufficient battery power and are not in sleep mode?

Also, are the sub-devices located far from the gateway, or are there any walls or other obstacles between them and the gateway that could weaken the Zigbee signal?

38

@Milk the devices that often go offline are always powered on and within 5 meters of the zigbee hub.

these are the device names that mostly go offline. All of them are Philips Hue smart lights.

  • kantoor smart light
  • Iris smart light
  • Hanglamp links smart light
  • Zolder smart light
  • Portaal smart light

Sometimes by switching the whole room off and on via Home Assistant makes them online again.

Previously these devices where connected to the Hue bridge without any problems.

39

Hi, could you please confirm whether I understand the issue correctly: even when no load is connected, the displayed data remains the same as when a load is connected, with no noticeable change?

If so, please leave your email address. I’ll contact the relevant SONOFF colleague and ask them to get in touch with you to confirm the details and help investigate the issue further.

40

Hi, I’m reviewing the logs now, and what I’m seeing is slightly different from your description. I’d like to confirm a few details with you:

  1. Were these devices exposed to Home Assistant through the HA feature in the NSPanel Pro settings?
  2. Are the devices that go offline always Philips Hue lights, or does this also happen to other devices?
  3. When the devices go offline, how are they shown in Home Assistant? For example, are they displayed as “Unavailable” or in another state?
  4. You mentioned that the devices return to normal after you control the lights in the room. Could you clarify exactly what operation you perform? Do you power-cycle all the devices in the room once, or do you simply turn the lights off and back on through the app or panel?
41

@Milk see my answers below.

  1. All zigbee devices are exposed to home assistant via the “sync zigbee sub-devices to home assistant” feature in the NS Panel Pro Gen2. So it is using my mqtt server.
  2. Two lights (kantoor smart light and portaal smart light) are non Philips Hue and they also go offline. Good to mention it are lights that go offline. Other devices such as smart plugs and motion sensors stay connected.
  3. They show as “Unavailable” in home assistant.
  4. When in a room multiple zigbee devices are present for example smart plugs, motion sensors and two lights. By simply turn all devices off via home assistant and back on the offline light becomes available again.

Currently I see that the following lights are again offline (but they are powered and within range).

Kantoor smart light

Spot links smart light

Staanlamp smart light

Iris smart light