These issues has been reported to the support, but still no answer
I live in a small appartment (60m2) and my Zigbee devices (Sonoff SNZB-01, 02, 03 and 04) are frequently loosing connection.
The gateway Iām using is Sonoff NSPanel PRO.
To improve the signal strength, I added one Smart Plug Sonoff S26R2ZBTPG on each room, to work as a Zigbee Router. Some of them are just 3 meters away from the NSPanel Pro, with just one wall between them.
Problems:
ALL my zigbees devices are sending Low Battery Warnings frequently.
While the eWelink app is saying the battery is full.
I replaced the batteries and I still receiving the warnings.
Some devices are still losing connection, even the Smart Plug S26R2ZBTPG.
I can turn on/off the smart plug, but I cannot set the timer/schedules on eWelink app.
When I try to add a timer/schedule, I receive an error message āSorry. No response, try again laterā.
Yup, so the issue may be caused by the S26ZBR2 but not the NSPanel Pro, would you please offer the firmware version of the S26ZBR2, or you can follow the screenshot that you attached to get a replacement?
Could you please let me know where can I see the version of the firmware?
There is nothing on eWeLink app;
On the eWeLink Web, the ācurrent versionā field is empty;
Other problems:
ALL my zigbees devices are sending Low Battery Warnings frequently.
While the eWelink app is saying the battery is full.
I replaced the batteries and I still receiving the warnings.
Some devices are still losing connection, even the Smart Plug S26R2ZBTPG.
When the smart plug is online, I can turn it on/off, but I cannot set the schedules on eWelink app.
When I try to add an schedule or set a timer, I receive an error message āSorry. No response, try again laterā, even when the smart plug is online. Reported to eWeLink and sent a video to them. They told me this is a problem on NSPanel PRO.
The S26R2ZBTPG firmware should be 2.1.0 or the latest, please double-check the firmware version.
Or you can give me the screenshot of S26R2ZBTPG setting page.
@renatoyamane There is a production batch number on the device body, would you please provide the batch number for me? We can check the firmware version from this info. Thanks.
The only numbers that looks like a serial number are:
2003900269
200390092E
20039005C4
2003900617
1089000BAA
1089000A70
1089000A8D
Iām using NS Panel Pro (firmware 1.5) as gateway.
All my Zigbee devices are becoming offline after some weeks (even the smartplugs above) and the only way to get them back to the network is removing and pairing them again.
after updating nspanel pro to version 1.9.0 there was a problem with zigbee devices. devices go offline, scheduler doesnāt work.do you also have such a problem?