Milk
Hi. Logs submitted this morning.
Devices were online late last night but not this morning
Device ID 10023a7f88.
Thanks for looking into this. Let me know if you need any further info
2nd Report
Logs sent. 08.54 UK
Device 100223a7f88
NSPro shows offline in Ewelink
All zigbee devices offline
Thanks
Hi, I’m still investigating the logs. You can try upgrading to version 4.5.1 (Beta) first, as this version includes optimizations for Wi-Fi connection issues. Please feel free to keep me updated on the situation after the upgrade.
Hi. It is faulty again right now. If you want to log on to the device.
How do I install 4.5.x. At the moment it is not shown available
Thanks
Correction
The NSPanel shows connected. The Zigbee devices are not
I’ll try a reboot and install 4.5.1 if you will enable the device
Thanks
Running 4.5.1 and zigbee sensors connected to NSPP are mostly online. It is much, much better. There are still some drops, but it is mostly OK.
Did that ever fixed? I am having the same issue.
I do have the latest beta version. As I tried today to edit the screens I did found out that some devices previously supported noware greyd out. The same temperature sensors if are added up directly to the panel and not to the sonoff bridge they do appear as widgets to add. Mostly the temp sensors and the SPM, which were working fine before. Also to setup or edit a split screen is still most of the times a nightmare since sometimes you can’t delete a widget and almost always the order if you add something gets messed up.
Not fixed
3rd report : Feedback sent 20:25 uk time
Device ID as above
Unfortunately not.
The fix supposed to be released over upgraded eWeLink mobile app (5.25.0).
No update yet…
Hi, may I ask if your APP (v5.25) and NSPanel Pro (beta v4.5.1) are the latest versions? If they are already the latest and the issue still persists, please take a screenshot of the specific problem and submit the eWeLink APP logs (go to Me → Feedback → Submit Feedback → check ‘Upload logs’), then send me your eWeLink account separately.
Hi, version 5.25.0 has been released. You can upgrade to see if the issue is fixed. Please feel free to contact me if you have any further problems.
Hi, after reviewing the logs, we found a known issue in v 4.4.6. This issue has been resolved in v 4.5.1. You can enroll your device in the beta program to get the latest version and try the upgrade.
Can you confirm how I enrol pls. The site expects a password but there is no detail on how to create one. Am I missing something ?
This username and password are for your eWeLink account. Please try logging in with them and see if it works.
Ok.
The update was completed. 0955UK
NSPP is v4.5.1
Ewelink is V 5.25.1
NSPP shows online and 5 (zigbee) sub-devices show online.
I’ll let you know if it goes offline again.
Thanks for your help
In checking devices after update, I have 6 thermostat devices. See screen shot
But inside NSPanel Pro only 5 are shown
The missing item is the Living room device which is an 02DR2 device on SW 1.0.4
NB - thermostat responds correctly to controls in Ewelink and reports correctly to HA so its not causing me a problem. I cant add it to thermostats within NSPP since it does not recognise the device.
Are these included in the list of supported sensors.
Thanks
It is still 5.24.0 in my Google Play.
I will share the feedback once the application will be distributed in my region on my device.
Yes, that’s correct. This device is not currently supported as a trigger source for the thermostat, but we will add support for it as soon as possible.
Regarding the issue where the entity is shown as unavailable, I will verify it and get back to you.