Since iHost eWeLink Cube update to ver 2.10.0 we have noticed that the Zigbee Map shows a segment of the network as not being directly or indirectly connected to the Root Co-ordinator (see attached screenshot). Despite showing as not being connected the segment appears to be working as it should be. The issue has been reported to Sonoff with ticket ID270573.
There are more of those bugs since version 2.9.0
Yup, that happen on 2.9.0 too (I still have no 2.10.0 update)
I also notice that the problem is not only seems like different segment, but also missing device.
There is device connected, rssi reported, but not shown at all in the zigbee map.
In my case above: Motion 1 supposed to connected to Presence 1, but Presence 1 not shown.
I saw the zigbee map which have more devices than mine, but then I think that: if the fix is to reconnect the device, that will be a lot of effort! X|
If convenient, please submit feedback through the iHost local web page and upload the system logs. We will analyze and resolve the issue as soon as possible. Please provide the above information – we will prioritize the analysis and provide a solution. Thank you for your cooperation!
Hello, thank you for submitting your ticket. We have received your feedback, but we have not yet received your logs. Please upload the system logs. Once we receive them, we will analyze and address the issue as soon as possible. Thank you for your cooperation!
Will do on next found. My cube OS has been reset, clean slate on weekend.
Thanks!
Minnie for ticket ID 270573 the file is too big (80MB +) to upload via iHost>settings>feedback. I have already sent a url to Daniel -Sonoff Support to be able to download the file.
Hello, I cannot access the link you provided. Could you please confirm that the link is valid or re‑upload the logs (you can share a downloadable link via cloud storage such as Google Drive). If the link requires permissions, please set it to “Anyone with the link can view”. Thank you for your cooperation!
Hello, the file is now here:
Thank you.
That’s nice but I don’t have an update available.
Does version 2.9.3 have a bug that prevents the update? CubeOS on servers is still without an update
Thanks for your feedback, and we sincerely apologize for the unpleasant experience.We will investigate your issue as soon as possible and will get back to you promptly once we have an update.