My iHost is no longer showing up in the eWeLink mobile app, even though it is still connected and fully visible on eWeLink Web.
Has anyone experienced the same issue? Does anyone know how to restore the iHost’s visibility in the app?
Any help or suggestions would be greatly appreciated. Thanks!
Hello,
Thank you for your feedback. Currently, iHost does not support displaying in the eWeLink mobile app. Could you please provide a screenshot of iHost as shown in the eWeLink Web interface?
Hello,
Could you please check whether you can find the iHost card in the eWeLink app? I have consulted our app team and learned that if you delete the iHost card in the app, it will also be removed from the web interface. If the iHost card does not appear in your eWeLink app, please let us know, and we will contact you via private message to help resolve this issue.
As you can see from the attached screenshots, the iHost card is visible in the eWeLink app and it contains information about the device. However, the information shown in the app is incorrect. The eWeLink app reports a different version, while the iHost web interface clearly indicates that the current firmware version is 2.13.2.
Please let me know if you need any additional screenshots or details to investigate this discrepancy.
Best regards
Hello,
Thank you for your feedback.
Please note that starting from earlier versions, the eWeLink app no longer supports adding iHost devices. Your current iHost version 2.13.2 is already our latest release. Since the app no longer supports adding iHost, device information in the app will no longer be synchronized.
If you wish to remove it, you can scroll down to the bottom of the page below and delete the iHost card – this action will also remove the corresponding card from the web interface.
Best regards
