Dear EWELINK can I ask if future iHost support is planned for ‘New Smart’ TH-16/ TH-20 switches (firmware ver 3.5.0) currently supported in the EWELINK Cloud App.
Thank you
hi, please let me know the device id ( in eWeLink app)
Hi, Thank you for reaching out to me. The device id is 1001e22761 (fw name PSF-BHA-GL current ver 3.5.0)
Regards
It is supported, you can add it to iHost via the eWeLink Smart Home add-on.
Thanks for your response. I have reinstalled eWeLink Smart Home add-on to my iHost but it is still showing as “Not Suppoprted Yet”- please see screen shot.
The firmware of your device might not support LAN.
Please confirm the device do have the LAN control switch in eWeLink app.
SuiKa, thank you for reaching out. Yes you are correct the eWeLink app does not show the LAN control option for this device. Not a problem I can replace with a Sonoff TH device for my system Thanks for investigating this issue.
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Hi I notice that the latest version of eWeLink Smart Home now allows the New Smart TH-16/ TH-20 device to synchronise in iHost with limited functionallity- Thank you for making progress with these devices. I have noticed a possible bug with the implementation for the device:
Scenario: Smart Home TH-16/ TH-20 is running in ‘Auto’ with its relay energised (ON). If it is switched to OFF using iHost the device ‘Auto’ mode will be disabled and the eWeLink app needs to be used to change back to ‘Auto’ mode. The same happens if the device running in ‘Auto’ with relay OFF and switched to ON from iHost
For Sonoff TH-10/ TH-16 devices in the same scenario a ‘Failed to control’ message will be shown.
Regards
Thanks for report the issue to us.
Please send the smart-home add-on via feedback.
We’ll look into it ASAP.
Thanks, I have submitted the issue via iHost feedback facility.
Sorry, I have some typepo in my previous post.
What your submitted is your issues, not the log I needed.
Please send the smart-home add-on log via feedback.
I have the same device
FIRMWARE 3.5.0
Device ID :100177d3af
Model :TH-20
Manufacturer :New Smart
MAC Address :48:55:19:4A:00:AB
I expect:
DST behaviour firmware
LAN CONTROL
Is ther any firmware update avaible for this device?
Please do you know where find user manual of this product. I have to clear RF code and I do not want how to do it. thank you
NEW SMART TH 16.pdf (2.8 MB)
LAN control is not an option for this device with firmware ver 3.5.0 and there are no updates available. When using with iHost if the internet/ eWeLink Cloud is disconnected the device will act as follows:
Manual ON/OFF switch on device toggled—– iHost card for device shows change —-Yes
Control of device relay from iHost card for device——-No
Temperature updates shown on iHost card for the device ——Yes
A better option is a later hardware version of the same device on which the sensor is connected by a 3 pin in-line plug not the 3.5mm trs plug on the earlier version. The later version offers LAN operation and also a temperature graph using the eWeLink phone app.
THANK YOU VERY MUCH. I needed the manual for clearing RF codes. I do not have Ihost, so, I think I can use this device without problem, but it does not have LAN control, but I have some probes with 3.5mm jack purchased as spare…
temperature graph is avaible in this device
Do you know why not updates avaible?
Thanks- I will have to look again on the eWeLink App at my New Smart TH-16 to see the graph. I don’t know why there hasn’t been a firmware update to include LAN working but may be because it’s not a Sonoff device. I have one of the later versions (Firmware ver shows as1.2.0 on the eWeLink app but as ver 1.0.0 on iHost with CoolKit as the manufacturer) that does have LAN working and I had thought about copying the firmware from it onto the older ver 3.5.0 device. Internally they both look very similar except for the probe connector but they do not have any connection pads for reading/ writing the firmware. Despite their shortcomings they are a reasonable device if used within their limitations.