Hello ... There is a problem with the lights going out and the smart switch disconnected after the Wi-Fi network is cut off

1

Hello … There is a problem with the lights going out and the smart switch disconnected after the Wi-Fi network is cut off

2

Hi there, the switch disconnected, do you mean the switch is turned off?

3

Yes… after the disappearance of the Wi-Fi network, the switch turns from on to off

4

I’m sorry to hear that you’re having trouble with your devices being turned off automatically. I suggest that you submit a support ticket through the eWeLink App so that our support team can gather more detailed data to help locate the problem. This will enable us to provide a better solution to you.