Many users are inquiring about the zigbee models that the eWeLink CUBE system supports access, and we will summarize them here for unified discussion in the future.
For the types and limitations of Zigbee devices currently supported by eWeLink CUBE, we recommend that you read this document first: Supported Zigbee Device
First, just because your device is labeled as using zigbee does not mean it is using the standard zigbee 3.0 protocol. Therefore, the eWeLink CUBE device of this kind cannot be directly connected at present.
In addition, even if the device uses Zigbee 3.0 protocol, it needs to be checked whether its tpye and ability is currently supported by eWeLink CUBE. If the device you want to access is a presence sensor, but the current system does not support such device type, without the UI card of such ability , of course, it cannot be accessed. Refer to the document above for details on the types of devices currently supported by the eWeLink CUBE system.
Finally, even with the zigbee 3.0 protocol and the types of devices currently supported by the eWeLink CUBE, such as light type, we found that some devices did not strictly follow the instructions defined by the protocol when communicating with hub. Instead, it uses a proprietary protocol of its own definition - in order, of course, to keep its devices from being controlled by other hub. Such devices cannot be accessed normally at present.
Therefore, if you cannot find the device you want to add during the process of adding, or it cannot be used normally after adding, it basically falls into the above three situations, indicating that the device is not an open device that follows the standard zigbee3.0 protocol, or its ability and device type is not supported by the current system.
In order to further improve the system’s compatibility with various zigbee devices, we are constantly making improvements. First of all, we will continue to update the device tpyes supported by the system. For example, in the next version, the presence sensor and repeater that were not supported yet will be supported. We cannot guarantee the support of all the device categories in the world, but we can only say that we will try to support more and more commonly used device categories.
In addition, in order to try to be compatible with some non-standard zigbee3.0 devices, we have also developed a compatibility addon to try to parse and access these devices, but we cannot guarantee their complete and correct compatibility - we do not have these devices on hand, and cannot test and verify them.
This compatibility addon will also be available in the mid-May release. If your current device cannot be added, you can enable compatibility addon then and try again - even if compatibility addon is enabled, we cannot guarantee that all non-standard devices will be properly connected and used.