Dual channel and Interlock mode

1

Hie,

I have a problem with my dual channel device (model : psf-b04-gl) . It is well appaired. And I can toggle the two channel well too.

But,
when the first channel is on if I toggle On the second channel, it turns off the first one and vis-versa.
So I look for the interlock mode wich is desactivated.

So how to toggle the both channel 1 and 2 ON together without unactivating the other one.
I tried to activate/deactivate the interlock mode in order to “reset” the mode.
But even after a rebooting and having performed an upgrade to the last firmware (3.7.3) . It doesn’t work.

I need some help before returning the product because it have no interest for me If I can not control the two channel independently.

Thanks for reading.

2

Hi there, it seems that you encountered a problem with the Dual-channel device’s disabling interlock mode can’t work. Have you tried to submit a support ticket through the eWeLink App? So that our support team can gather more detailed data to help locate the problem.

3

hi

I just found my problem, There is an hardware switch I haven’t seen on doc. I only used the app switch wich doesn’t work when this button is not once pressed before.

problem resolved, thanks

4

but it could by better if the app can activate the mode directly, I though it could bypass the board switch.