B05-BL-A60 bulb not connecting at all

Hi. I just bought the B05-BL-A60 bulb and I can’t, I can’t for the life of me connect it. I’ve tried both the Android device and the IOS device - the APP does not see it. At this point I am so frustrated I’m about to send a couple of strong-worded emails.
I just does not see it. The timeout of 170 seconds runs out and that’s it. What do I do?

Also, the problem with the IOS App - It does not see my Wifi. It just asks me to give the App permission to connect to wifi, but when I go to the app settings - no such permission existis. The app literally asks me to give it something that is not there. And I can’t connect it to wifi because of this stupid popup that will not go away.