Add eWeLink Support devices to SmartThings app

Announcement & tutorials
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eWeLink devices can be added to the Samsung SmartThings app by account linking.

As soon as you link your eWeLink account with SmartThings, you will be able to control your eWeLink Support devices in the SmartThings app, create schedules in the SmartThings app on eWeLink Support devices, and even create automations to have SmartThings devices trigger eWeLink devices or vice versa.

Here is how you can link your eWeLink account with SmartThings.

1.Open SmartThings app and tap the + sign.

2.Tap Device

3.Tap By brand , scroll to find eWeLink and tap on it.

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4.Select the type of devices to add. For example, we will select Switch/dimmer here.

5.Tap eWeLink Smart Home

6.Select a location and room for your devices.

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7.Select your country/region, enter your account and password, and tap Log In .

8.Wait until the linking is successful and tap Done .

  1. You are all set. Your eWeLink Support devices are already in SmartThings app.
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These instructions do not work for me - at step five the screen blanks and then a big red exclamation mark appears saying “Failed to link account, please try again later”. I have tried several times. I have tried on a different device. I have unloaded both apps and reloaded, logged in, and still not working. I have logged a call via the helpdesk but no response. Can anyone help ?

1 Like
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Hey, can you submit a support ticket in your eWeLink app?

We just tested this link but failed to restore the issue. So we need more information to better help you.

Thx in advance.

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I logged a call a week ago. They asked me to send a video of it happening, which I did. Since then I have head nothing. I have “POKED” the logged call a couple of time but no response.

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Call ref 212921

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Thx,

Our team should be already on your case.