I’m controlling roller shutters with my TX Ultimate switch. There are no issues with this on the Ewelink side. However, when I connect to Google Streamer 4K via a Sonoff Ultra bridge, it doesn’t show up as a roller shutter switch. Is there a way to fix this?
We sincerely apologize for the unpleasant experience. Could you please help confirm what device type is currently displayed for this device in the Google Home App? If convenient, please provide a screenshot of the device details page in Google Home (showing the device icon and type). Thank you again for your cooperation!
When I add the 3-channel Tx Ultimate switch to the cloud system, it's added to Google Home as a roller shutter switch. However, when I add it on Matter, it appears as three separate switches. When I press these switches, they don't control the roller shutter. I'm attaching images and a video from Google Home.
Minnie <notifications@ewelinkforum.discoursemail.com>, 8 May 2026 Cum, 04:50 tarihinde şunu yazdı:
We sincerely apologize for the unpleasant experience. To help us investigate the issue with the TX Ultimate switch not displaying correctly after being added via Matter, could you please provide the following information:
The device ID of the TX Ultimate switch.
If convenient, please also submit the system logs via the eWeLink App. Select the corresponding ZBBridge-U device and be sure to check the “Upload logs” option. This will greatly help us with our in-depth analysis.
Thank you again for your understanding and cooperation!
Sonoff ultra device id :10023b3910
Tx ultimate device id :1002180167
Note: The incorrect display issue is not in the eWeLink app. On eWeLink, it appears as a blind switch. However, when transferring from Matter to Google Home, it no longer appears as a blind switch.
I couldn’t find how to upload the device logs.
Minnie <notifications@ewelinkforum.discoursemail.com>, 12 May 2026 Sal, 08:59 tarihinde şunu yazdı:
Thank you for your feedback! To help us analyze the issue more thoroughly, you can submit logs in the following two ways. We recommend selecting the “Upload Logs” option when submitting, as this will greatly assist the technical team in troubleshooting.
Submit Logs via the eWeLink App
Submit Logs via the ZBBridge-U Local Website
Upon receiving your logs, we will submit them to the technical team for investigation as soon as possible and respond to you promptly. Thank you for your patience and cooperation!
