I’m controlling roller shutters with my TX Ultimate switch. There are no issues with this on the Ewelink side. However, when I connect to Google Streamer 4K via a Sonoff Ultra bridge, it doesn’t show up as a roller shutter switch. Is there a way to fix this?
We sincerely apologize for the unpleasant experience. Could you please help confirm what device type is currently displayed for this device in the Google Home App? If convenient, please provide a screenshot of the device details page in Google Home (showing the device icon and type). Thank you again for your cooperation!
When I add the 3-channel Tx Ultimate switch to the cloud system, it's added to Google Home as a roller shutter switch. However, when I add it on Matter, it appears as three separate switches. When I press these switches, they don't control the roller shutter. I'm attaching images and a video from Google Home.
Minnie <notifications@ewelinkforum.discoursemail.com>, 8 May 2026 Cum, 04:50 tarihinde şunu yazdı:
We sincerely apologize for the unpleasant experience. To help us investigate the issue with the TX Ultimate switch not displaying correctly after being added via Matter, could you please provide the following information:
The device ID of the TX Ultimate switch.
If convenient, please also submit the system logs via the eWeLink App. Select the corresponding ZBBridge-U device and be sure to check the “Upload logs” option. This will greatly help us with our in-depth analysis.
Thank you again for your understanding and cooperation!
