Earlier today all my scenes stopped working.
I also can no longer add scenes.
It’s hapening over here, too. I am located in Brazil.
Just wait. Everything should return to normal. Bear in mind that such events occur from time to time for a variety of reasons. If such a condition persists, please come back here again or place a ticket.
Stay calm 
The same thing happens in Chile.
It seems that the servers for South America have a problem. Just wait. I’ll pass sooner or later.
No one can guarantee that any cloud-based services will run 24/7 and at 100%. You want to avoid such situations, go local. And even then, LAN failure can happen. It’s just technology.
Hey all
Thx for the feedback. We have detected abnormal about scenes from the server side for certain regions and they should be recovered hours ago (I just woke up in the midnight 
).
If the problem persists in your region, please let us know.
Sorry for the inconvenience.
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Appreciate for your understanding!
Hi there.
So today all my scene stopped working today. When I try to enable/disable or save the scenes, I get “Failed. Please try again”.
On web.ewelink my scenes, that include webhooks, have disappeared. Furthermore I can’t create any new scenes, with the error “update failed” prompt.
How can resolve this issue?
Thank you.
Just wait. Everything should return to normal as usual. Bear in mind that such events occur from time to time for a variety of reasons. If such a condition persists, please come back here again or place a ticket.
In general, stay calm
Can someone explain to me why these 3 scenes that used to work, now don’t work?
For the TRVtoAUT… scene, even though all 3 conditions are met, it won’t start.
For the other 2 Sv_…timer scenes, Push Notifications will be sent after switching on, but the switch-off after Delay will no longer occur.
The scence is not enabled, please check.
When your scence fails, can you submit feedback in the App and send me a private message which is your eWeLink account? I will arrange for a developer to troubleshoot the problem for you.
I know that the screenshot is when the scene is disabled, but TRVtoAUT… does not run even if all 3 conditions are met and even if the scene is enabled. The scene is enabled or disabled automatically by another scene.
If Scene A is enabled by another Scene B, then Scene A will not be executed when enabled even if all conditions have been met. In order to avoid cyclic triggering of scenes, active changes in the state of the device are required to trigger a scene.
HI! Yesterday I upgrade the NSPanel Pro. Later I realize, some of my scenes does not working (“invalid”). E.g.: the ones with push messages, or ones which enable or disable other scenes.
#1 IF <5W THEN Push message (THEN section now empty)
#2 IF press button THEN enable xy scene (THEN section now empty)
#3 IF press button THEN set on bulb
I don’t know if this has connection with the upgrade…
Anybody has the same issue? 
The active change of the device state occurs for “Smyčka 2h” every 2 hours (even). I preferred to cancel the deactivation and activation of the scene and adjust the conditions and now it works as it should. Unfortunately, for scenes activated by another scene, it is a lottery bet.
Regarding the above scenes for turning off the lights, I found that if I set the “Delay” to 1-6 minutes, the scene works and the lights turn off, but if I set it to 7 or more minutes, the scene ignores the “Delay” and no longer works.