Push notification few minutes later

[PeterGoGo]

Hello there, please kindly raise a support ticket in eWeLink App > Profile > Feedback & Help.

[pierre.chalange]

This is clearly an eWelink problem. I tried everything I could try.

[yitie]

@pierre.chalange @vmhostell We found some Android phones especially some models from Samsung have the delay push notification issue, more specific is when the phone is locked or the screen is sleeping, would you please let me know your phone’s model if i missing, will try to figured out what’s going on.

But as @joennuh post,

@joennuh

Please have a read on https://dontkillmyapp.com/
Various smartphone manufacturers have various app killing systems and all need to be configured differently. This website quite sums up how to change app killing systems in that way that apps will perform better or even completely fine.

[yitie]

@PeterGoGo

Hi guys,

To help you resolve this issue, please follow the steps below to check the battery option for our app. If you find that the battery option is set to “Restricted”, you can change it to “Optimized” or “Unrestricted” to receive push notifications.

1. Hold your Samsung mobile phone and find the eWeLink App icon on the desktop.
2. Long press the app icon to see a small pop-up window.
3. Click on the “Info” button in the upper right corner.
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4. Check the battery options for the app.

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5. If the battery option is “Optimized” or “Unrestricted”, the app can receive push notifications while it’s in the foreground. If it’s set to “Restricted”, you will need to change it to “Optimized” or “Unrestricted” to receive push notifications.
​

It’s best receive push notifications from our app at all times to set the battery option to “Unrestricted.” If you prefer to conserve battery life, you can set it to “Optimized,” but keep in mind that you won’t receive push notifications when the app is closed or running in the background. I hope this explanation helps!

Please know that we value your feedback and take your concerns seriously. If you have any further questions or issues, please don’t hesitate to let us know via support tickets.

Thank you

OH, i missed this, @pierre.chalange @vmhostell does this works for you?

[vmhostell]

I also tried it on an old Note 10 pro phone. Same problem. Both my smartphones are from xiaomi

ср, 14 июн. 2023 г., 14:06 yitie via eWeLink Forum <notifications@ewelinkforum.discoursemail.com>:

[pierre.chalange]

Hi Yitie,

I Tried this already . My phone is Oneplus NORD , first edition.

Thanks for your help.

[yitie]

Copy that, tried but not works for you, right?

It’s quite wired, that the dev team has checked notification messages have been sent correctly and got a recall message from Google massage gateway, still digging.

[pierre.chalange]

In fact , it depends on how long it is from the moment the screen is coming into “sleeping” to the notification .

I mean : if the screen is coming into the sleeping state 2 minutes after I leave it , the eWelink notification is received normally within the 5 (or 6 or 7) minutes later. But after this delay , nothing is happening until a notification coming from another appli wakes up the phone.

Sorry for my approximative English expression…

[yitie]

Yes, i get it, it’s because the Phone’s OS have various strategies to judge when to ‘KILL’ the App, basically saying when the App is no longer active after X minutes, like discussed here https://dontkillmyapp.com/.

We have reported this affect directly to Google through this IssueTracker template.

And we still working on finding a way try to improve that, but i can’t guarantee, because it’s the BRAND or the PHONE manufacture’s strategy.

[pierre.chalange]

Understood. And thank you very much for your help.

I hope this to be figured out.

Ha ve a good day.

[pierre.chalange]

Hi, I’m still waiting for a solution . It can take up to 10/15 mn for the appli to wake up my phone , unless it is already up . Any other applis work fine and push notifications instantly . I experimented this fact on my wife’s phone ( other brand) and noticed the same thing.