Problem in eWelink Keyboard Shorcuts

[brunoblazer]

I’ve been having this problem, suddenly it stopped working, I’ve already uninstalled it and made a new configuration, but everything is the same

[shreef.samir]

I have tbe same problem, any solution.

[dennynotmeijer]

same problem.fresh install windows 10 Pro x64

[brunoblazer]

@dennynotmeijer

same problem.fresh install windows 10 Pro x64

I’m still waiting for a response from support

[yitie]

Let me check and get back to you guys, sorry for the inconvenience.

Edit, nothing changed of our side and mine are works fine, would you guys please try to refresh it here, it may caused by network issue somehow.

[c_radulian]

Same problem, notebook is connected to network obviously - I type and send this message with no issue.

[c_radulian]

I see nobody gave a feedback on this. Now it works even remote over internet (the issue was not present when connected in the same LAN).

[lucasviniciusgc]

Same issue happened to me this week:

still not working

[StephenJ]

Hi there, have you tried to re-login?

[lucasviniciusgc]

I have tried to re-login and even reinstall but It still does not work

[StephenJ]

Hello

Sorry for the incovenience. Could you please try uninstalling the program again and also delete the related files? We suspect that cached files may be causing the issue.

File path:
For Windows:
C:\Users<Your PC Username>\AppData\Roaming\eWeLinkKeyboard\eWeLink_Keyboard_data.json

For Mac:
/Users//Library/Application Support/eWeLinkKeyboard/eWeLink_Keyboard_data.json

If the problem persists after deleting the files and reinstalling the program, please provide the log files. Our developers will review them and work on identifying the issue as soon as possible.

Windows log:
C:\Users<Your PC Username>\AppData\Roaming\eWeLinkKeyboard\logs\keyboardLog.log

Mac log:
/Users//Library/Application Support/eWeLinkKeyboard/logs/keyboardLog.log

[lucasviniciusgc]

When i uninstalled it the files at C:\Users\AppData\Roaming\eWeLinkKeyboard got deleted

Log is attached

(attachments)

keyboardLog.log (25.1 KB)

[StephenJ]

Hello,

Thank you for providing the logs. We have identified the issue, and it seems that the failure might be caused by a significant time difference between your computer’s system time and our server’s time.

Could you please try syncing your computer’s system time? Here are the steps to do so:

1. Open Date and Time Settings:

• Right-click on the time in the bottom-right corner of your screen (in the system tray).
• Click on “Adjust date/time” from the menu.

2. Enable Time Sync:

• In the Date & Time settings, make sure the “Set time automatically” option is turned on.
• If it’s already on, the system will automatically sync the time with an internet time server.

3. Manually Sync Time (Optional):

• Scroll down and click on “Sync now” under “Synchronize your clock” to sync immediately.

Once you’ve calibrated your system time, please try to refresh the page.

[lucasviniciusgc]

My date and time are correct

[lucasviniciusgc]

i think i fixed it, by changing timezone to UTC then back to my actual timezone, eWeLink Keyboard started working