I’ve been having this problem, suddenly it stopped working, I’ve already uninstalled it and made a new configuration, but everything is the same
I have tbe same problem, any solution.
same problem.fresh install windows 10 Pro x64
I’m still waiting for a response from support
Let me check and get back to you guys, sorry for the inconvenience.
Edit, nothing changed of our side and mine are works fine, would you guys please try to refresh it here, it may caused by network issue somehow.
Same problem, notebook is connected to network obviously - I type and send this message with no issue.
I see nobody gave a feedback on this. Now it works even remote over internet (the issue was not present when connected in the same LAN).
Hi there, have you tried to re-login?
I have tried to re-login and even reinstall but It still does not work
Hello
Sorry for the incovenience. Could you please try uninstalling the program again and also delete the related files? We suspect that cached files may be causing the issue.
File path:
For Windows:
C:\Users<Your PC Username>\AppData\Roaming\eWeLinkKeyboard\eWeLink_Keyboard_data.json
For Mac:
/Users//Library/Application Support/eWeLinkKeyboard/eWeLink_Keyboard_data.json
If the problem persists after deleting the files and reinstalling the program, please provide the log files. Our developers will review them and work on identifying the issue as soon as possible.
Windows log:
C:\Users<Your PC Username>\AppData\Roaming\eWeLinkKeyboard\logs\keyboardLog.log
Mac log:
/Users//Library/Application Support/eWeLinkKeyboard/logs/keyboardLog.log
When i uninstalled it the files at C:\Users\AppData\Roaming\eWeLinkKeyboard got deleted
Log is attached
(attachments)
keyboardLog.log (25.1 KB)