POWR32OD firmware update failed

I bought this product few weeks ago however there are some basic functions that is malfunctioning.

The power-on state on power on never works. I have to switch it on from the app every time.

I thought this was an firmware issue and tried to upgrade it. Firstly it ask me to get an advanced plan on the phone for 870 Rs to be able to upgrade the firmware, however that failed, money lost.

Later I tried t upgrade the firmware from web wWeLink, I was asked to purchase another subscription for 9.99 USD. I did, since the device was not working, however even after that the firmware update failed.

Now I am stuck with device that would not stay switched on on power resumption and two years of subscription that is basically useless.

Not sure what should I try to do next.