New Firmware and DST etc

Ideas & Suggestion Free discussion
1

LS users,
Last week a new firmware version for a range of devices was launched.
Mainly it seems to handle DST better.

Due to this I looked in my eWelink settings, I think a lot of the timer issues could have been solved by setting the correct timezone!
Note: the Time zone list of eWelink is kind of special, so have a close look on all the options!

2
  1. Update the eWeLink App to the latest Version V5.13.1 or later.
  2. Set the correct Time Zone.
  3. Update the Firmware Version(The firmware will be gradually rolled out)

we highly command you to follow the steps above.

3

Hello guys. I had a SONOFF BASIC R2. on 28/2 i updated to new firmware 3.8.0. As of that moment the timer and programming did not work. I tried everything i could imagine, no fix. I bought another one. While it was with firmware 3.7.6 everything worked perfect. Now i just updated to 3.8.0 and having the same issue. Timer and programming does not work. Is there a fix ? Can i roll back to 3.7.6 , and how ?

1 Like
4

Same problems with NSPanel.
Untested firmware launched again, nothing new at Sonoff :frowning:

5

I found a solution to make it work with smart scheme, but i dont find that useful. Please take a look at this bug.

6

" timer and programming did not work", it means timer and scenes didn’t work as set? please specify it.

7

could you please specify the issue you encountered?

8

Screenshot_20250310_082807_eWeLink
Screenshot_20250310_082807_eWeLink1080Ă—2340 85.9 KB

After updating to 3.8.0, timer does not work. For example i activate the device manualy and i set the timer to deactivate it after 30’. When the time reaches the timer limit, the app shows that the timer deactivated the device but the device is still on.
The same thing happens with the programming feature. I set the programm to ipen the device for example at 8:00 and deactivate it at 8:30. While the app shows that the program executed the action, in reality the device remains idle.

9

Have you set the correct Time Zone on the Profile>Setting>Time Zone page?

10

No :frowning:

Just did, and it works.
I did not know that this setting existed.

Thank you very much for the support.

11

Screenshot_20250311_013206_com.coolkit
Screenshot_20250311_013206_com.coolkit1080Ă—2312 126 KB

Screenshot_20250311_013216_com.coolkit
Screenshot_20250311_013216_com.coolkit1080Ă—2312 82 KB

That is the problem. Automatic settings are made for all days of a week, but do not work.
Manual mode works normal. Problem starts on NSPanel after upgrade to 1.6

12

Now we know this setting excists, what happens when I am in another country _ timezone, with my eWelink app?

14

The execution time of the device is primarily based on the time zone you set in the eWeLink app. It will follow your phone’s system time if you haven’t set it beforehand.

1 Like
15

I can add that this “two dashes” behavior occure on both NSPanels I have.

16

Have you set the right Time Zone in the eWeLink app? Profile - the top right settings icon - Time Zone

17

Timezone was right set all the time - Europe/Prague.
Now i found that Europe/Ljubljana exists too, so i changed to it - Ljubljana is my exact location.
But it is the same timezone as Prague so i did not expect any change.
And there is really no difference - two dashes are still there, if i switch to automatic.

18

Please submit a support ticket in eWeLink app (Profile - Help & Feedback - top right Feedback), and our tech engineer can get the device logs and check.