And is there a possibility that you have exceeded the maximum device limit?
There is a setting to hide offline devices. If the setting is turned on, they won’t really be visible.
it DOES show up in my ROUTER AND ACCESSPOINTS, however DOES NOT show up AT ALL in my app
How would one exceed the device limit without even being able to pair the hub to connect any devices?
My thought is if there are 200 devices connected to the sonoff zigbee bridge, I forgot how much the limit was, then this sonoff zigbee bridge you want to add is 201
Now I checked 200 is on the paid plan and 50 on the free plan.
I’m just thinking what could be the reason.
Let’s understand that you don’t have anything installed yet? I thought of something if so the device the app is installed on doesn’t meet the Ewelink requirement. Try installing the app on another phone or tablet. And I think that will be the problem.
I cant have 200 devices without adding the bridge first… I have 0 devices, I’ve tried about 4 phones even with 2 different accounts for app … nothing works
And do you have a device that is without a bridge? To check if you can add any device?
Nope … all devices are zigbee and i guess they require the hub to be connected…
but I CANT CONNECT the hub…
Yes that is right
Have you tried registering a new account? Maybe the area you live in doesn’t support ewelink. If you can buy a device that is not to the bridge and that way you will know if the problem is with the bridge or general.
I know people using sonoff 100m away from me … but also i did try with 2 accounts… nothing
Sonoff zigbee*
That’s great, it would be great if you go to the people who use sonoff and add the bridge from their account and their network. And there, if it doesn’t happen already, the problem will be a defective bridge!
ill try to ask…
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And if you happen to have several routers or amplifiers on the Internet with the same password. Try connecting to the main router, if the router has a firewall or other protections turn them off.
I use a enterprise router without capability of WIFI and then i’m using 4x very expensive enterprise grade aruba accesspoints with a special IOT network … so i cannot try on just router but i do have the most IOT compatible network setup, also tried on a mates network with just a router, same thing, tried about 3 networks total all 2.4ghz
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It is possible that the main router has protection. I think it’s best, as I mentioned above, to go to the neighbors to find out for sure that the problem is not yours.
From the discussion it appears that the OP has the following situation…
He is 100% sure that the first stage of pairing in the app works and the device receives information about the WiFi network.
The device connects to the WiFi AP and maintains a constant connection to the router.
For some reason, the device does not connect to the cloud.
The device does not appear in the app as the final result of pairing/adding.
But something doesn’t add up here.
If the application does not see the device at all, it would not be possible to select it for sending WiFi information in adding mode.
Since the device supposedly connects to Wi-Fi, it means that the app must have detected it in the first phase of adding and the app sent information about Wi-Fi.
The device must be detected in the first phase of adding, otherwise it will not receive Wi-Fi information and will not connect anywhere.
So the OP needs to see this device at least for a second while being added in the app.
Checking whether the device is permanently connected to WiFi by looking at the ARP table is not the right method…
You should check whether the AP has this device connected and what IP address it has been assigned?
Are you sure the device receives an IP v4 address?
Look at the network traffic from this device to the WAN port. Whether the device is trying to connect to the cloud.
To me, this all smells like blocking from the main router. And yes, how does it connect and then disappear? A very strange case.