I am facing a problem with a couple MINI-ZBRBS and I am available for troubleshooting/testing if it can help fix the issue.
When I want to use my Impulse curtain wall switch to Open or Close my curtain, I always have to press the corresponding button twice. With a 1-2s interval in between the first and second press. The first press is always ignored.
If I anticipate and perform the ignored press right after my curtain fully opened or closed, my switch will be ready and react to the first press. Even minutes later.
We have aware of the issue youâre facing. We will work on reproducing and resolving the problem as soon as possible. If youâre willing to provide us with a system log from iHost , that would be very helpful.
Hello, thank you for your feedback! We have received your ticket information, but we havenât seen the attached log file in the ticket yet.
Considering that the log file may be too large to upload directly, we recommend uploading the system logs to Google Drive and sharing the link with us.
Thank you for your understanding and cooperation!
Hi, I have a similar issue: the MINI-ZBRBS is connected to the SONOFF Zigbee Bridge Ultra. Iâve been in touch with Sonoff support, but so far without success. They promised to upload a test version of the software to one unit, but havenât done so yet.
If the blind is not in an end position (range 1â99%), control via the momentary button works correctly and as expected. When the button is pressed, the blind starts moving and stops when the button is pressed again.
However, if the blind is in one of the end positions (0 or 100%), the blind does not start moving when the button is pressed the first time; it is necessary to press the button a second time, and only then does the blind begin to move. It doesnât matter how long the roller shade has been in the end position (whether 1 second or 1 hour)
I believe that the internal logic of the MINI-ZBRBS should correctly switch to the PAUSE state upon reaching the end position, so that the subsequent button press triggers the OPEN or CLOSE command, but this does not happen
I tried creating temporary scenes on one roller shutter where the PAUSE command is automatically activated 30 seconds after the OPEN and CLOSE commands are triggered. Thanks to this, this one roller shutter now works correctly and does not require a double-press of the button at the end positions.
I am therefore convinced that the problem lies in the fact that the internal logic does not automatically switch to PAUSE mode upon reaching the end position (which is correctly detected and displayed in the Ewelink app).
Hello, thank you for your detailed feedback. The issue you encountered with the MINI-ZBRBS needing to be pressed twice when used with a momentary switch is currently a known issue. Our technical team has already taken note of it and plans to optimize it in a future firmware version. We will keep you updated on any progress regarding specific firmware releases. Thank you again for your patience and support!
Hello, thank you for your interest! Our current plan is to release the new firmware version after midâMay. Once the exact release date is confirmed, a firmware update notification will be pushed. Please keep an eye on the official announcement or the inâapp notification. Thank you for your patience and support!
Hello, we fully understand how you feel, and thank you for your continued attention and patience.
Currently, our team is focusing resources on optimizing several core features. However, we take the issue you reported very seriously and have internally marked it as âurgentâ. We will do our utmost to advance it as soon as possible. Once we have a clear version plan, we will notify you immediately through official channels.
Thank you again for your support and understanding. We will live up to your expectations.