iHost reports S40TPB reports not supported at this time

I installed 3 S40TPB updated the Firmware and 2 works fine in iHost and the 3rd one reports as not supported at this time.
Model :S40TPB reports not supported updated Firmware version :1.4.1.

anybody got any ideas
I submitted a support ticket and am waiting for a reply.
thanks in advance

I hope this message finds you well. Thank you for reaching out to us. To address the issue you’ve encountered, please follow the instructions outlined below:

  1. Logout and Login from eWeLink Smart Home Addon: Attempt to resolve the issue by logging out of the eWeLink Smart Home Addon and then logging back in.
  2. Addon Log Submission (if the issue persists): If the problem continues, kindly send us the addon log. This will assist us in conducting a more detailed analysis to better understand and resolve the issue at hand.

Your cooperation in this matter is greatly appreciated. Should you have any further queries or require assistance, please don’t hesitate to reach out.

We’ve also replied to you via the support ticket, please check it. Thanks.

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