Ihost camera issue (onvif / rtsp )

eWeLink CUBE
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1

I own a TP-Link VIGI NVR1008H NVR, with VIGI C450 and VIGI C440 cameras connected to it. I have the usernames and passwords for these cameras, and I am able to connect to them without any issues using VLC and ONVIF-compatible applications; both ONVIF and RTSP connections work perfectly. However, I encounter the following problems when attempting to connect these cameras to iHost:

NVR : VIGI NVR1008H

Substream : H.264

ONVIF:

iHost discovers the cameras automatically.

I enter the username and password.

Error message: “Incorrect username or password”

RTSP:

I enter the RTSP URL. ( RTSP : rtsp://IP_Address:554/stream2 )

I enter the username and password.

The camera is added to iHost.

When I select the added device to view the camera feed:

Error message: “Failed to respond, try again later”

Device Name: iHost

eWeLink CUBE Version 2.14.1

2

Hello,
Thank you for your feedback. We apologize for any inconvenience this may have caused.

We have received the log files. We will investigate the issue as soon as possible and keep you updated on any progress. We appreciate your understanding and support.