How to determine country/area of an account

I’m having problems sharing a device with my wife and several posts state that it may be an issue with the country/area the accounts being different. I only see the time zone listed in the profile info - how do I determine the country/area of each account so I can see if this is the problem?

May i know those two accout? @Erin Please check if some issue happens.


Could you kindly send me a private message with your and your wife’s account numbers for check?

Hi Erin,

The accounts are:



Ok, I will DM you the query results.