Damaged ZBMini (ZBMini Danificado)

After losing connection with a ZBMini, when checking, after removing the normal light switch, did you find that it was connected but unable to connect?
I replaced it with a new one and, out of curiosity, tried to find out what was happening. When I opened the box, I found that the switch on the board had broken.
Has this happened to anyone else?
Is this normal or a fault?
How do I report this to Sonoff?