Attention sleepers ! :
Last night, even though DND mode was activated and the time (approximately 6 am), was within the DND range; the moment CO2 reached the alarm threshold (1501 ppm), the audible alarm was activated, waking everyone up.
I assume this anomaly will be fixed in the new version.
It’s nice when they have such mistakes.
I think it’s a disaster. These are brand new products and they should be released in better condition. It seems like the quality controls aren’t adequate or sufficient.
Sorry about the disturbance — we understand how disruptive this can be, especially during the night.
For this newly released product, we have tested the DND behavior internally and did not observe the audible alarm being triggered during the DND period. That said, we take your report seriously and are reviewing this behavior to identify any possible edge cases.
May we ask whether this issue is still occurring? If it does happen again, would it be possible for you to record a short video showing the DND and alarm settings so we can better understand the situation?Could you also please share the device ID?
Thank you for your support and cooperation.
The SAWF-08P ID is 10027ab7b3.
I haven’t been able to get the “Sound Alert” to play during a Do Not Disturb (DND) period.
For safety, I now make sure the “Sound Alert” is deactivated every day while I’m resting. I only activate the air quality indicator with a DND period.
During testing, I’ve detected another anomaly: When more than one DND period is created, I don’t see a way to select which one to activate from among all the periods, nor a way to delete a period that is no longer needed. For example, the secon one in the screenshot. (See screenshot)
The same behavior about SAWF-07P.
Thanks for the detailed feedback and for sharing the device ID.
Regarding your questions:
If you create more than one DND period, the system applies the union of all periods.
In other words, all configured periods are active and will be executed. If any period covers a given time, DND will be in effect during that time.
If you only want a single DND window, please delete the extra periods and keep only the one you need.
I’ve already verified the DND period behavior on the SAWF-07P and SAWF-08P, and it works exactly as you described.
Perfect, and thank you very much.
On Saturday night (January 10th) into Sunday morning (January 11th), at exactly midnight, both my SAWF-07P and SAWF-08P devices were configured with the same Do Not Disturb (DND) period every day, from 11:15 PM to 9:30 AM, for both the “Sound Alert” and the “Air Quality Indicator.” Suddenly, on both devices simultaneously, without any local action being taken, the “Air Quality Indicator” illuminated and the “Sound Alert” activated.
A few moments later, I deactivated both alerts to avoid being woken up again while I was resting.
I couldn’t record a video, but I saw it with my own eyes.
I don’t know if this will help resolve the issue I described regarding the DND period, but I’m sharing it here in case it might be useful. (The SAWF-07P ID is 10027ce29b).
It happened again on the night of Saturday to Sunday at 0:00 exactly the same with the DND period.
Next weekend I will record a video.
Thanks for the detailed report — we’ve now identified the root cause of this behavior. Our team is preparing a firmware update to fix it, and we’ll release the upgraded firmware soon.
In the meantime, if you’re able to capture a video next weekend, it would still be helpful for our validation. Thanks again for your patience and support.
Hello!
I’m going to try to record the video.
And I finally managed it, just like the previous weekends.
Tomorrow I’ll prepare the photos, screenshots, and videos to document the situation and see if they can be helpful in solving the problem.
Verification of the anomaly with the execution of the DND period any weekend between saturday and sunday at about 00:00 h, that must be resolved.
DO NOT DISTURB TIME (DND) 23:15 → 09:30
DEVICES BEFORE DND START
DND START (Video 50Mb)
I cannot attach it here due to its size.
Please tell me how can I do.
DEVICES AFTER DND START
DND ENDED BEFORE TIME ******Attention !!! (Video 15Mb)
I cannot attach it here due to its size.
Please tell me how can I do.
STATUS OF DEVICES AFTER ISSUE OF DND ENDED BEFORE TIME:
SAWF-08P (CO2 indicator)
SAWF-08P (sound alert)
SAWF-07P (PM indicator)
SAWF-07P (PM sound alert)
I could send the video files with WeTransfer, but to which email address?
Greetings
