According to what they wrote, they are still working on the problem. They need to be given time.
Hello, we sincerely apologize for the trouble caused. Regarding the Zigbee module crash issue, our technical team has specifically prepared version 1.19.1 for you. Please upgrade to this version and check if your Zigbee sub-devices have returned to normal and if Zigbee-related functions are working properly. If you encounter any issues, please send us the ZBBridge-U logs for feedback. Thank you for your support!
I’ve just updated the firmware and most of the devices are back! Yuppie! Now just the sensors seem to be offline. They are back online once triggered (still having them online for the whole time would be even better). Adding a device seems to be working as well. Scanning for ZigBee channels, however, is still not working. And scenes seem to take longer to execute (especially if one switch activates another one). Anyway, update seems to be mostly working. Many thanks. I’ve uploaded the logs for scanning the channels and scenes.
Edit: After few hours of testing I’ve found that automatic scenes in most cases seems to stop working after some time (not sure about the time for all scenes, but two switches stopped interacting after ±30 minutes, while button and switch after ±15). Disabling and enabling the scene fixes the issue for that time. Devices itself seem to work fine. Adding devices as well. Scanning does not work and still fails after 5 second.
Edit 2: I’ve noticed that NSPPro finally displays thermostats statuses properly 
I’m glad to hear that the new version has been helpful to you.
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It is normal for sensor devices to require a trigger or re-addition to come back online after being offline for an extended period.
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The Zigbee channel scanning feature is currently under optimization. We recommend using the web interface for this function in the meantime, and we will release a new version to resolve this issue as soon as possible.
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However, regarding the scene automation issues you mentioned, I apologize but I cannot see any logs uploaded from your end in our backend system. Could you please try submitting them again? You can choose either of the following two methods:
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Via the App: Select the ZBBridge-U device, check the box to agree to log submission, and (if convenient) provide screenshots of your scene settings. Finally, click Submit.
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Via the Web Interface: Download the gateway logs from the local web page and send them to me via private message, along with screenshots of your scene settings.
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Thank you for your support and understanding!
Thanks. I’ve sent the logs again. I continued the previous ticket (I thought the new logs were sent as well), and today I reported a new one regarding the scenes - hope the logs are properly attached.
Problems persist after the 1.19.0 update. I just restarted my Zigbee ultra bridge, and most devices appear to be offline. Despite trying several times, they still haven’t come online.
We sincerely apologize for the inconvenience this has caused. We have conducted a preliminary diagnosis of the issue.
If you are willing, please send us your ZBBridge-U Device ID and operation logs via direct message. We will then push the new firmware version 1.19.1 to your device.
Please upgrade and verify if the problem is resolved. If you have any further questions or concerns, feel free to contact us at any time.
Thank you for your support!
Hello, our technical team has reviewed the logs you provided. Since there are many trigger records included, in order to locate the problem more accurately, could you please let us know specifically which scene or scenes are triggering the error?
And please open the scene logs and send the relevant screenshots to me via private message. The technical team will investigate and solve the problem for you as soon as possible. Thank you for your cooperation and support！
Thanks. I’ve sent the logs and the screenshots in DM. Ping me in case of additional questions.
I’ve installed 1.19.2. ZigBee channels scanning works fine. Scenes not improved, hoverer. I’ve deleted faulty ones and recreated them - will see how it works and report here.
is it possible for Most ultra to work as a matter hub . similar to panel or ihost? I would like it to be able to be used to connect metter devices and be able to use them in the Ewelink app
The ZBBridge-U functions as both a Matter Bridge and a Matter Hub, allowing it to connect Matter devices and control them via the eWeLink App.
it doesnt work as matter hub , tested with matter plug ( non power meter ) and never appear as hub
We sincerely apologize for the unpleasant experience. Regarding the issue where scenes stop working after a certain period of time, our technical team has analyzed your logs. To accurately locate and resolve the problem, we would like to ask for the following information:
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Please provide the brand, model, and device ID of the devices involved in your automatic scene.
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What are the trigger conditions and actions of your automatic scene? Also, is the scene a local scene or a cloud scene?
Please provide a test scenario to check how Matter Hub works through the ZBBridge-U, considering that the NSPanel Pro and ZBBridge-U are on the same network.
Most of the scenes are local ones. Some examples of not working scenes (until I disable and re-enable them manually):
Trigger: Sonoff SNZB-01P (a48008b3c8) Long press OR Sonoff SNZB-01P (a48008b3c9) Long press
Action: Sonoff ZBMINIR2 (a4800c5c51) - switch
Trigger: Sonoff SNZB-03P (a4800e13cd) No move in 1 minute
Action: Sonoff ZBMINIR2 (acc8002507) - off
Trigger: Loginovo TS004F (a4800c5326) Long press OR Loginovo TS004F (a4800fb4ba) Long press
Action: Noname (fw: CK-BL702-MSW-01) (a4800c898f) - switch
Trigger: Loginovo TS004F (a4800c5326) Single click
Action: Sonoff ZBMINIR2 (a4800c96ea) - switch
Trigger: Tuya TS0013 (MOES 2nd Star Ring Smart ZigBee3.0 Push Button Light Switch Embedded Touch Switch EU 3-gang) (a4800f39cc) Single click channel 1
Action: Tuya TS0013 (MOES 2nd Star Ring Smart ZigBee3.0 Push Button Light Switch Embedded Touch Switch EU 3-gang) (a4800f398b) switch channel 3
Trigger: Tuya TS0042 (LoraTap Zigbee 2-gang remote) (acc8007360) Single click channel 2
Action: Sonoff ZBMINIR2 (acc80082fc) - switch
Ticket with logs: 268483