Here are some frequently asked questions (FAQ) to assist you with any concerns or issues that may arise after the release. We hope this post helps you get the most out of your iHost device while running Home Assistant.
1. Is the HA over iHost image created and supported by SONOFF?
Yes, the HA over iHost image in the iHost Open-Source Project is officially created by SONOFF. This project is part of an open-source initiative aimed at bringing more developers together to contribute and maintain it. If you encounter any issues or have questions, feel free to submit them on our GitHub issues page. We’ve built this image on the foundation of Darkxst’s HA operating system hosted on GitHub, and we are grateful for their initial contributions and support.
2. Will the Ethernet port work if it was damaged previously by flashing other HA images?
Unfortunately, if the Ethernet port was damaged due to previous flashing methods (e.g., opening the device and using a button to enter flashing mode), the damage is irreversible. This hardware issue is not covered under warranty, and we advise against any modifications that could void the warranty.
3. What is iHost’s warranty policy? Does it cover flashing HA images via TF card?
The iHost warranty policy covers devices using eWeLink CUBE and the official HA image flashed via TF card. These are fully supported under SONOFF’s one-year warranty from the date of purchase. However, if the device is opened or modified (e.g., flashing the device outside of our official methods), the warranty will be voided.
4. How do we handle the issue of HA add-ons requiring 64-bit support on a 32-bit iHost?
Currently, iHost supports only a 32-bit architecture, which means some HA add-ons that require 64-bit support will not work. However, we are actively planning an upgraded version of iHost with 64-bit support, 5G Wi-Fi, and larger eMMC storage, scheduled for release later this year. We encourage all users to share their ideas and feature requests for the new hardware.
5. How can I troubleshoot issues with accessing Home Assistant?
If you’re having trouble accessing Home Assistant, here are a few steps to help troubleshoot:
- Confirm that your iHost Ethernet port is working by verifying it connects to eWeLink CUBE and has an IP address.
- Ensure the HA image is downloaded from our official GitHub and not from unofficial sources.
- Check that the IP is reachable (ping test).
- Use the Supervisor diagnostic interface (
http://<HA_IP_or_HA_DOMAIN>:4357) to check if Supervisor is running. - If everything seems fine but you’re still facing issues, try rebooting the iHost and checking the brand and write speed of the TF card used.
6. I can’t switch back to eWeLink CUBE after using HA over iHost, what should I do?
If you are unable to switch back to the eWeLink CUBE system, press the Mute button multiple times immediately after powering on your iHost. The system should recognize this input, and if it doesn’t work the first time, try again.
We hope this FAQ clears up some common issues, but if you encounter anything that isn’t covered here, If you have further questions or insights about Home Assistant OS over iHost , feel free to continue the discussion in the linked thread above
or Home Assistant Forum thread.
Lastly, I want to sincerely apologize for any confusion and inconvenience caused by the delay in the release. We understand your frustration, and we truly appreciate your patience. A good product team always listens to its users, learns from their experiences, and accepts criticism, as it helps guide the product in the right direction. We recognize that working in isolation and avoiding community feedback is never the solution. That’s why, at this point, we’ve chosen to embrace the community and Home Assistant through open-source efforts.
We understand that it’s never too late to start, and we are committed to improving. Thank you for your positive remarks about iHost as hardware. Despite the challenges, we appreciate your recognition of the design, and we truly value the constructive criticism you’ve shared. We are always open to hearing from our users, and we will continue working hard to meet your expectations..
Thank you for your support and positive feedback! We’re always happy to hear your thoughts.