# Zigbee Switch’s Not Working **URL:** \ **Category:** Free discussion\ **Tags:** app, zigbee, advanced-plan\ **Created:** [June 13, 2024, 3:37pm UTC](https://forum.ewelink.cc/t/zigbee-switch-s-not-working/36077 "2024-06-13T15:37:48Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jacobneernakudy25](https://avatars.discourse-cdn.com/v4/letter/j/8e7dd6/32.png) [@jacobneernakudy25](https://forum.ewelink.cc/u/jacobneernakudy25)\ **Post date:** [June 13, 2024, 3:37pm UTC](https://forum.ewelink.cc/t/zigbee-switch-s-not-working/36077/1 "2024-06-13T15:37:48Z")
Hi I am in India and I bought some Zigbee mini L2 and Zigbee mini and a Zigbee bridge pro when I was in Kuwait. When I set it up yesterday it was working perfectly fine until the the next day when I opened the eWeLink app the devices are not there and when we reseted the switch it won’t connect to the bridge. The bridge does not find it. Clue : We had some electrical shortage it went and and came several times. Now I am think that I should have given it to an automation company. Pls suggest on what to do 🙏 Thank You. ---
**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\ **Post date:** [June 14, 2024, 2:19am UTC](https://forum.ewelink.cc/t/zigbee-switch-s-not-working/36077/2 "2024-06-14T02:19:10Z")
Please contact support for better help: > [@mega Please raise your ticket via the help center if help needed](https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763): > > Welcome to the Forum of eWeLink. This forum is primarily used for user interaction and free discussion. Raising a ticket via the App or the [Help center web portal](https://help.ewelink.cc/hc/en-us) if you meet any issues related to software-related ones (APP, WEB, CAST, Cloud Services) is highly recommend. If it’s an issue related to SONOFF devices, raising a ticket [HERE](https://itead.freshdesk.com/support/tickets/new) is the best way to get response timely. Let’s build a forum with funs and ideas, thank you for your understanding, deeply. ---
**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\ **Post date:** [June 14, 2024, 2:19am UTC](https://forum.ewelink.cc/t/zigbee-switch-s-not-working/36077/3 "2024-06-14T02:19:17Z")