# What to do if you cannot log in eWeLink accounts

**URL:** <https://forum.ewelink.cc/t/what-to-do-if-you-cannot-log-in-ewelink-accounts/123>\
**Category:** Uncategorized\
**Created:** [September 23, 2021, 2:07am UTC](https://forum.ewelink.cc/t/what-to-do-if-you-cannot-log-in-ewelink-accounts/123 "2021-09-23T02:07:29Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\
**Post date:** [September 23, 2021, 2:07am UTC](https://forum.ewelink.cc/t/what-to-do-if-you-cannot-log-in-ewelink-accounts/123/1 "2021-09-23T02:07:29Z")

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![mceclip0.png](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/04541bbdd92fd4ca995be8cbecae1289e30c19bd.png)

Sorry for the inconvenience.

In case you cannot log in your eWeLink account with the error message “Failed. Please try again.”, please check if:

- You have internet connection on your phone
- You have entered a wrong password or account
- The email address/phone number you entered has been registered

If none of the problems above exist, please submit a feedback ticket in the app and we will get back to you as soon as we can.