# The Zigbee device is not updating on the Zigbee gateway pro **URL:** \ **Category:** Free discussion\ **Created:** [September 17, 2026, 1:34pm UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194 "2026-09-17T13:34:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![spoustaml](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@spoustaml](https://forum.ewelink.cc/u/spoustaml)\ **Post date:** [September 17, 2026, 1:34pm UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/1 "2026-09-17T13:34:19Z")
Hello, since the last update, it has not been possible to update the devices; three different ZigBee devices are reporting an update failure. Does anyone have a similar problem? These are three different devices: the first is a Sonoff alarm siren, the second is a socket, and the third is a motion detector compatible with eWeLink. CK-TLSR8656-SS5-01 SN-TLSR8656-09P-01. SNZB-09P SN-TLSR8656-S60-01 .S60ZBTPF ---
**Author:** ![mozolkoff](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/mozolkoff/32/7924_2.png) [@mozolkoff](https://forum.ewelink.cc/u/mozolkoff)\ **Post date:** [September 17, 2026, 2:02pm UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/2 "2026-09-17T14:02:13Z")
My sockets have been successfully updated. ---
**Author:** ![spoustaml](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@spoustaml](https://forum.ewelink.cc/u/spoustaml)\ **Post date:** [September 18, 2026, 2:37am UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/3 "2026-09-18T02:37:32Z")
Hi, which gateway do you have and what version are you using? How many devices do you have connected to the gateway? ---
**Author:** ![mozolkoff](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/mozolkoff/32/7924_2.png) [@mozolkoff](https://forum.ewelink.cc/u/mozolkoff)\ **Post date:** [September 18, 2026, 6:04am UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/4 "2026-09-18T06:04:26Z")
I have a ZBBridge Ultra gateway with firmware version 3.9.0. The S60ZBTPF outlets have been updated to version 2.1.3. ---
**Author:** ![spoustaml](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@spoustaml](https://forum.ewelink.cc/u/spoustaml)\ **Post date:** [September 18, 2026, 8:35am UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/5 "2026-09-18T08:35:04Z")
ZBBridge-P 3.4.3 ---
**Author:** ![mozolkoff](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/mozolkoff/32/7924_2.png) [@mozolkoff](https://forum.ewelink.cc/u/mozolkoff)\ **Post date:** [September 18, 2026, 10:25am UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/6 "2026-09-18T10:25:35Z")
Do you think the gateway affects the update of ZB devices? ---
**Author:** ![spoustaml](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@spoustaml](https://forum.ewelink.cc/u/spoustaml)\ **Post date:** [September 18, 2026, 4:08pm UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/7 "2026-09-18T16:08:34Z")
I don’t know; I’ll probably have to give it a try since I haven’t received any response from eWeLink. I have an Ultra available too, so I’ll try it when I have time. ---
**Author:** ![jarkad.rpt](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jarkad.rpt/32/1498_2.png) [@jarkad.rpt](https://forum.ewelink.cc/u/jarkad.rpt)\ **Post date:** [September 18, 2026, 4:47pm UTC](https://forum.ewelink.cc/t/the-zigbee-device-is-not-updating-on-the-zigbee-gateway-pro/209194/8 "2026-09-18T16:47:35Z")
I have the same ZB gateway, and I resolved the issue with the S60ZBTPF update by turning the gateway off and on again.