# Sonoff zigbee bridge pro - all devices offline or not communicating **URL:** \ **Category:** Free discussion\ **Created:** [March 5, 2023, 6:06am UTC](https://forum.ewelink.cc/t/sonoff-zigbee-bridge-pro-all-devices-offline-or-not-communicating/14706 "2023-03-05T06:06:34Z")\ **Posts on this page:** 1\ **Showing post:** 13
**Author:** ![Alexie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/alexie/32/1593_2.png) [@Alexie](https://forum.ewelink.cc/u/Alexie)\ **Post date:** [July 1, 2023, 2:58am UTC](https://forum.ewelink.cc/t/sonoff-zigbee-bridge-pro-all-devices-offline-or-not-communicating/14706/13 "2023-07-01T02:58:08Z")
It is recommended that you submit your tick to the hardware manufacturer’s after-sales channel, so that you can have appropriate feedback. This is not a community that deals with this kind of issue, so you may not expect any response here. > [@mega Please raise your ticket via the help center if help needed](https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763): > > This forum is primarily used for user interaction and free discussion, we highly recommend raising a ticket if you meet any issues, especially software-related ones (APP & other portals $ cloud services), and guidelines needed via the eWeLink help center web portal [https://help.ewelink.cc/hc/en-us](https://help.ewelink.cc/hc/en-us) or feedback channel in the App, and if it’s an issue related to SONOFF devices, rising a ticket here [Submit a ticket : ITEAD Customer Care Center](https://itead.freshdesk.com/support/tickets/new) is the best way to get response timely. We will gradua… --- _[View the full topic](https://forum.ewelink.cc/t/sonoff-zigbee-bridge-pro-all-devices-offline-or-not-communicating/14706)._