# Software updates pending NSPanel Pro crashing on update

**URL:** <https://forum.ewelink.cc/t/software-updates-pending-nspanel-pro-crashing-on-update/206801>\
**Category:** NSPanel Pro\
**Tags:** app\
**Created:** [December 5, 2025, 1:39pm UTC](https://forum.ewelink.cc/t/software-updates-pending-nspanel-pro-crashing-on-update/206801 "2025-12-05T13:39:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pawel.blachut](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@pawel.blachut](https://forum.ewelink.cc/u/pawel.blachut)\
**Post date:** [December 5, 2025, 1:39pm UTC](https://forum.ewelink.cc/t/software-updates-pending-nspanel-pro-crashing-on-update/206801/1 "2025-12-05T13:39:38Z")

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Hi everyone, I have two software updates pending on my NSPanel Pro but I am unable to upgrade since the Panel is crashing every time. It has to be hard reset (powered off and on) to put it back to operation. Can anyone help?

 ![WhatsApp Image 2025-12-05 at 14.40.54](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/2/2db3228363a8170d14cef2f1a66602fdb82c3455.jpeg)

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**Author:** ![MichaelLearnsToCode](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/michaellearnstocode/32/1668_2.png) [@MichaelLearnsToCode](https://forum.ewelink.cc/u/MichaelLearnsToCode)\
**Post date:** [December 5, 2025, 3:30pm UTC](https://forum.ewelink.cc/t/software-updates-pending-nspanel-pro-crashing-on-update/206801/2 "2025-12-05T15:30:37Z")

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This is a known issue, we feel sorry for it. But we have solutions.

Would you please send me the `Device ID` of your NSPanel Pro through private message?