# Remote access not available anymore! **URL:** \ **Category:** eWeLink CUBE\ **Tags:** web, ihost\ **Created:** [May 21, 2026, 2:44pm UTC](https://forum.ewelink.cc/t/remote-access-not-available-anymore/208443 "2026-05-21T14:44:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![h.oldenbeuving](https://avatars.discourse-cdn.com/v4/letter/h/df788c/32.png) [@h.oldenbeuving](https://forum.ewelink.cc/u/h.oldenbeuving)\ **Post date:** [May 21, 2026, 2:44pm UTC](https://forum.ewelink.cc/t/remote-access-not-available-anymore/208443/1 "2026-05-21T14:44:51Z")
The link, which is found in the Cube, pilot features is not working anymore! neither for cube and cast access! Update june 2nd: It is working again! ---
**Author:** ![Minnie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/minnie/32/9791_2.png) [@Minnie](https://forum.ewelink.cc/u/Minnie)\ **Post date:** [May 22, 2026, 3:16am UTC](https://forum.ewelink.cc/t/remote-access-not-available-anymore/208443/2 "2026-05-22T03:16:06Z")
We sincerely apologize for the inconvenience caused. To help our technical team accurately diagnose the issue, could you please provide the following information? 1. Are you unable to access the link that was previously generated, or does the issue persist even after generating a new link? If convenient, please provide a screenshot or screen recording of the failure (e.g., the error page shown in the browser). 2. What is the current firmware version of your iHost? Please go to the iHost local web page ([http://ihost.local](http://ihost.local/)), navigate to **Settings → System Log** , click **Download Log** , and then send the log file to us via feedback (if the file is large, you can upload it to a cloud drive and share the link). Once we receive the information, we will analyze it as soon as possible. Thank you for your cooperation! ---
**Author:** ![h.oldenbeuving](https://avatars.discourse-cdn.com/v4/letter/h/df788c/32.png) [@h.oldenbeuving](https://forum.ewelink.cc/u/h.oldenbeuving)\ **Post date:** [May 27, 2026, 7:06am UTC](https://forum.ewelink.cc/t/remote-access-not-available-anymore/208443/3 "2026-05-27T07:06:57Z")
ad 1, I tried both, the origanal and copied the URL again. ad 2, 2.10.2 I will check the log file, when I am local! ---
**Author:** ![Minnie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/minnie/32/9791_2.png) [@Minnie](https://forum.ewelink.cc/u/Minnie)\ **Post date:** [May 28, 2026, 2:28am UTC](https://forum.ewelink.cc/t/remote-access-not-available-anymore/208443/4 "2026-05-28T02:28:55Z")
> [@h.oldenbeuving](#): > > The link, which is found in the Cube, pilot features is not working anymore! > neither for cube and cast access! Hello, could you please record a short video of this issue if convenient? It will help us troubleshoot faster. Thank you! ---
**Author:** ![h.oldenbeuving](https://avatars.discourse-cdn.com/v4/letter/h/df788c/32.png) [@h.oldenbeuving](https://forum.ewelink.cc/u/h.oldenbeuving)\ **Post date:** [June 2, 2026, 7:29am UTC](https://forum.ewelink.cc/t/remote-access-not-available-anymore/208443/5 "2026-06-02T07:29:34Z")
Case can be closed! It is working again! ---
**Author:** ![Minnie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/minnie/32/9791_2.png) [@Minnie](https://forum.ewelink.cc/u/Minnie)\ **Post date:** [June 3, 2026, 1:56am UTC](https://forum.ewelink.cc/t/remote-access-not-available-anymore/208443/6 "2026-06-03T01:56:22Z")
thank you for your further feedback. We are glad to hear that your issue has been successfully resolved. Thank you for your understanding and cooperation throughout the process. If you have any further questions in the future, please feel free to contact us. Wishing you all the best and a pleasant experience!