# R3-Dual the download of consumpiot doesn't work properly from eWeLink web **URL:** \ **Category:** Uncategorized\ **Tags:** dual-r3\ **Created:** [August 5, 2022, 12:29pm UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573 "2022-08-05T12:29:00Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![ingpasquale](https://avatars.discourse-cdn.com/v4/letter/i/b782af/32.png) [@ingpasquale](https://forum.ewelink.cc/u/ingpasquale)\ **Post date:** [August 5, 2022, 12:29pm UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/1 "2022-08-05T12:29:00Z")
Hi, If I try to download from the eWeLink web the Excel with the consumption of the R3 Dual, I will get always only the consumption of one of the two channels. If I try to check the consumption from the Android App then I’m able to get the consumption for each single channel as per expectation. Do you know when this bug will be fixed? Thanks Pasquale ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [August 8, 2022, 2:45am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/2 "2022-08-08T02:45:17Z")
May I know your Dual R3 device ID? will check it from our side to locate the issue. ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [August 8, 2022, 3:16am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/3 "2022-08-08T03:16:46Z")
Check by pairing a DUAL R3 with my account, maybe I know your issue, the DUAL R3 display two tiles in eWeLink web correspond to two channels, so you need to download the historical data via each setting separately. ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/492039bb20700d372705f5122c6d22c85ee524fa.png) ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/dbf475929ab85ea6b38e57fe81d1e35b14ba375d.png) ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/d0578af7deab6b3b3ac5fa7b8c127574746bbd34.png) ---
**Author:** ![ingpasquale](https://avatars.discourse-cdn.com/v4/letter/i/b782af/32.png) [@ingpasquale](https://forum.ewelink.cc/u/ingpasquale)\ **Post date:** [August 8, 2022, 6:32am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/4 "2022-08-08T06:32:14Z")
Hi, yes this is what I’m doing, but it is downloading always the data from the firsh channel. I have 4 devices as of now ![Screenshot_20220808-082445_Chrome](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/f590b79fbdd3d6bac41183a3c50d86d451a4892b.jpeg) You can check on the month of May to get some data Thanks in advance ---
**Author:** ![ingpasquale](https://avatars.discourse-cdn.com/v4/letter/i/b782af/32.png) [@ingpasquale](https://forum.ewelink.cc/u/ingpasquale)\ **Post date:** [August 13, 2022, 6:10am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/5 "2022-08-13T06:10:32Z")
Hi @yitie , Did you have the time to replicate the issue? Let me know if you need more details. Thanks Pasquale ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [August 14, 2022, 4:28pm UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/6 "2022-08-14T16:28:45Z")
Will check the logs with our tech ream tomorrow, get back to you ASAP. That’s quite wire that the datas are correct of my DUAL R3. ---
**Author:** ![Erin](https://avatars.discourse-cdn.com/v4/letter/e/67e7ee/32.png) [@Erin](https://forum.ewelink.cc/u/Erin)\ **Post date:** [August 15, 2022, 9:07am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/7 "2022-08-15T09:07:44Z")
Hi, We are working on this and expect a fix later tomorrow. ---
**Author:** ![ingpasquale](https://avatars.discourse-cdn.com/v4/letter/i/b782af/32.png) [@ingpasquale](https://forum.ewelink.cc/u/ingpasquale)\ **Post date:** [August 16, 2022, 4:46pm UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/8 "2022-08-16T16:46:14Z")
I can see that it is working now! Thanks a lot… I found a minor defect now, for sure should not be in your priority but I want to inform you about it. Just after that you do the download of the Excel, if you look to the KW info, you will see that it become ZERO. Before download ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/740a781c17112a527d1901ff57c8974201e4e163.png) After the download ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/5ca32970b3ade394af9fcc78cb357b209d14fb8f.png) ---
**Author:** ![ingpasquale](https://avatars.discourse-cdn.com/v4/letter/i/b782af/32.png) [@ingpasquale](https://forum.ewelink.cc/u/ingpasquale)\ **Post date:** [August 16, 2022, 4:56pm UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/9 "2022-08-16T16:56:51Z")
One more suggestion if it is possible… Each time that I click on a DualR3 Item and try to get the device Settings, then I’m not aware about which of the two channel I have opened. I was thinking that maybe adding the info about which channel it is selected this will help the final users to don’t lose the focus. I prepared a screenshot as suggestion, I hope that it will help 😉 ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/8b7281f781b96184a50a7f278b516253ad1c2b76.png) ---
**Author:** ![Erin](https://avatars.discourse-cdn.com/v4/letter/e/67e7ee/32.png) [@Erin](https://forum.ewelink.cc/u/Erin)\ **Post date:** [August 17, 2022, 2:31am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/10 "2022-08-17T02:31:42Z")
Does it still show zero after you select another month and back? ---
**Author:** ![Erin](https://avatars.discourse-cdn.com/v4/letter/e/67e7ee/32.png) [@Erin](https://forum.ewelink.cc/u/Erin)\ **Post date:** [August 17, 2022, 2:36am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/11 "2022-08-17T02:36:55Z")
You can refer to what we discussed before on this issue: [Status do DUAL R3 no eWeLink Web - Advanced Plan - eWeLink Forum](https://forum.ewelink.cc/t/status-do-dual-r3-no-ewelink-web/1531) ---
**Author:** ![ingpasquale](https://avatars.discourse-cdn.com/v4/letter/i/b782af/32.png) [@ingpasquale](https://forum.ewelink.cc/u/ingpasquale)\ **Post date:** [August 17, 2022, 9:23am UTC](https://forum.ewelink.cc/t/r3-dual-the-download-of-consumpiot-doesnt-work-properly-from-ewelink-web/3573/12 "2022-08-17T09:23:16Z")
Hi, No, in that case the data from the new month get shown without issue. I think that this is just a UI issue, that after the download is done, then it is going to reset the consumed amount to Zero instead to maintain the current amount. But again it is not critical. Thanks Pas