# Problem with sharing **URL:** \ **Category:** Free discussion\ **Created:** [July 18, 2023, 4:00pm UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760 "2023-07-18T16:00:38Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![darkoloris.dellera](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@darkoloris.dellera](https://forum.ewelink.cc/u/darkoloris.dellera)\ **Post date:** [July 18, 2023, 4:00pm UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/1 "2023-07-18T16:00:38Z")
Hi, I have a little problem: only with 2 devices (smartphones) I can’t share the command to open the gate. The app says to me “Unable to share due to device security protection”. Do you know how I can do to solve this problem? Thank you and sorry for my bad English. Darko ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [July 19, 2023, 2:24am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/2 "2023-07-19T02:24:19Z")
Could you let me know the eWeLink accounts you’re gonna share with? ---
**Author:** ![darkoloris.dellera](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@darkoloris.dellera](https://forum.ewelink.cc/u/darkoloris.dellera)\ **Post date:** [July 19, 2023, 8:04am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/3 "2023-07-19T08:04:21Z")
Yes but only 1, I forgot the other. [olga60it@hotmail.com](mailto:olga60it@hotmail.com) Ty ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [July 19, 2023, 8:32am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/4 "2023-07-19T08:32:47Z")
Thanks for the info. The shared user’s eWeLink account is not in the same region as yours, which will not allow you to share your device or home with him. May I know why you need to share your devices with people far away from you? ---
**Author:** ![darkoloris.dellera](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@darkoloris.dellera](https://forum.ewelink.cc/u/darkoloris.dellera)\ **Post date:** [July 19, 2023, 8:51am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/5 "2023-07-19T08:51:52Z")
Ah, he is not in the same region?🤔🤔 He live in Italy, in Milan like me. I want to share with him the command to open the workplace gate. Maybe he change the region on the smartphone? ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [July 19, 2023, 9:30am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/6 "2023-07-19T09:30:54Z")
Lol when he created his eWeLink account, the region he selected is not in Europe. ---
**Author:** ![darkoloris.dellera](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@darkoloris.dellera](https://forum.ewelink.cc/u/darkoloris.dellera)\ **Post date:** [July 19, 2023, 9:47am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/7 "2023-07-19T09:47:55Z")
If he change region, is the solution? ---
**Author:** ![darkoloris.dellera](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@darkoloris.dellera](https://forum.ewelink.cc/u/darkoloris.dellera)\ **Post date:** [July 19, 2023, 9:49am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/8 "2023-07-19T09:49:33Z")
does it have the same region as me? ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [July 19, 2023, 10:01am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/9 "2023-07-19T10:01:12Z")
Unfortunately, the region associated with the account is not changeable. The workaround is maybe you can ask him to create another account. ---
**Author:** ![darkoloris.dellera](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@darkoloris.dellera](https://forum.ewelink.cc/u/darkoloris.dellera)\ **Post date:** [July 19, 2023, 10:14am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/10 "2023-07-19T10:14:19Z")
With the same email? ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [July 19, 2023, 10:16am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/11 "2023-07-19T10:16:19Z")
Nope, users cannot use the same email address to create multiple eWeLink accounts. Therefore, please create an account with another email. ---
**Author:** ![songal](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@songal](https://forum.ewelink.cc/u/songal)\ **Post date:** [July 21, 2023, 6:52am UTC](https://forum.ewelink.cc/t/problem-with-sharing/19760/12 "2023-07-21T06:52:49Z")
If you want to change the region of an already registered account, you can cancel the account and register again. Remember to choose the correct region when registering