# 📣 Please raise your ticket via the help center if help needed

**URL:** <https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763>\
**Category:** Announcement & tutorials\
**Created:** [February 17, 2023, 3:36am UTC](https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763 "2023-02-17T03:36:08Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![eWeLink](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ewelink/32/395_2.png) [@eWeLink](https://forum.ewelink.cc/u/eWeLink)\
**Post date:** [February 17, 2023, 3:36am UTC](https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763/1 "2023-02-17T03:36:08Z")

</div>

Welcome to the Forum of eWeLink.

1. This forum is primarily used for user interaction and free discussion.
2. Raising a ticket via the **App Feedback Channel** or the [**Help center web portal**](https://help.ewelink.cc/hc/en-us) if you meet any issues related to software-related ones (APP, WEB, CAST, Cloud Services) is highly recommended.
3. If it’s an issue related to SONOFF devices, raising a ticket [**HERE**](https://itead.freshdesk.com/support/tickets/new) is the best way to get a response timely.

Let’s build a forum with fun and ideas, thank you for your understanding, deeply.

---

_[View the full topic](https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763)._