# Outdoor Eye Camera (Ewelink) - No push notifications from app

**URL:** <https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901>\
**Category:** Uncategorized\
**Created:** [November 4, 2022, 8:37am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901 "2022-11-04T08:37:47Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![tomartin](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@tomartin](https://forum.ewelink.cc/u/tomartin)\
**Post date:** [November 4, 2022, 8:37am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901/1 "2022-11-04T08:37:47Z")

</div>

Hi,

I am using the eWeLink Outdoor Eye Camera ([Outdoor Eye Camera (Ewelink)](https://www.robofactory.co.za/smart-security/156-outdoor-eye-camera-ewelink.html)) - FW Name JZ-200BF6D

The issue is the eWeLink app push notification is not working when motion is detected, however the video is recorded and the alarm sounds.

I am on V4.26.3 of the eWeLinkApp, my phone is on Android V12. The app has full access and notification permissions.

Any ideas or feedback would be greatly appreciated.

Thanks & Regards,

Tom

---

<div class="post-metadata">

**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\
**Post date:** [November 7, 2022, 2:38am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901/2 "2022-11-07T02:38:29Z")

</div>

Hi there, have you submitted the support ticket in eWeLink App? Please submit a ticket with your log, so that will help us locate the issue asap. Thank you:D

---

<div class="post-metadata">

**Author:** ![tomartin](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@tomartin](https://forum.ewelink.cc/u/tomartin)\
**Post date:** [November 7, 2022, 7:26am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901/3 "2022-11-07T07:26:17Z")

</div>

Hi Peter,

Thanks for the response.

I have logged a support ticket with the app. This is the corresponding ID - 169855

Let me know if you need anything further?

Thanks,

Tom

---

<div class="post-metadata">

**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\
**Post date:** [November 7, 2022, 10:49am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901/4 "2022-11-07T10:49:04Z")

</div>

Hey there, our support team will check out the issue and get back to you later. Thanks for your patience.

---

<div class="post-metadata">

**Author:** ![jrockf](https://avatars.discourse-cdn.com/v4/letter/j/8e7dd6/32.png) [@jrockf](https://forum.ewelink.cc/u/jrockf)\
**Post date:** [June 6, 2024, 1:12am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901/5 "2024-06-06T01:12:35Z")

</div>

Hi Team, how are you ? Could you please share how did you solved this issue ? I’m facing the same situation right now. My ticket is 209840 .  
Thanks a lot !!!

---

<div class="post-metadata">

**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\
**Post date:** [June 6, 2024, 3:34am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901/6 "2024-06-06T03:34:17Z")

</div>

Hey

I think our support has replied your ticket

---

<div class="post-metadata">

**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\
**Post date:** [June 6, 2024, 3:34am UTC](https://forum.ewelink.cc/t/outdoor-eye-camera-ewelink-no-push-notifications-from-app/7901/7 "2024-06-06T03:34:20Z")

</div>