# Offline "Gateway" devices?!?

**URL:** <https://forum.ewelink.cc/t/offline-gateway-devices/22644>\
**Category:** Free discussion\
**Created:** [October 8, 2023, 5:49pm UTC](https://forum.ewelink.cc/t/offline-gateway-devices/22644 "2023-10-08T17:49:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![b.n.maricic](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@b.n.maricic](https://forum.ewelink.cc/u/b.n.maricic)\
**Post date:** [October 8, 2023, 5:49pm UTC](https://forum.ewelink.cc/t/offline-gateway-devices/22644/1 "2023-10-08T17:49:02Z")

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What are these offline “Gateway” devices that were leeched into the eWeLink app?

 ![Screenshot_2023-10-08-19-36-51-233_com.coolkit](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/1/143f0b8abda46d5b5c64e94dbc31456ad227fc42.jpeg)  
 ![Screenshot_2023-10-08-19-39-58-645_com.coolkit](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/6/6521394ec760c6b7d4942702c5d03ed1dd9a92f2.jpeg)  
 ![Screenshot_2023-10-08-19-37-00-411_com.coolkit](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/d/daaf14d921b4de195609919817a9fedaf0a1b0ce.jpeg)

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**Author:** ![songal](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@songal](https://forum.ewelink.cc/u/songal)\
**Post date:** [October 9, 2023, 2:36am UTC](https://forum.ewelink.cc/t/offline-gateway-devices/22644/3 "2023-10-09T02:36:21Z")

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Dear maricic.  
Would you mind that provide your App login account via [help center](https://help.ewelink.cc), to the Ewelink team to troubleshoot the issue ?

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**Author:** ![b.n.maricic](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@b.n.maricic](https://forum.ewelink.cc/u/b.n.maricic)\
**Post date:** [October 9, 2023, 5:56am UTC](https://forum.ewelink.cc/t/offline-gateway-devices/22644/4 "2023-10-09T05:56:13Z")

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Done!