# NSPanel pro zigbee problem **URL:** \ **Category:** Uncategorized\ **Created:** [January 22, 2023, 10:21am UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512 "2023-01-22T10:21:52Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mikhail](https://avatars.discourse-cdn.com/v4/letter/m/5daacb/32.png) [@mikhail](https://forum.ewelink.cc/u/mikhail)\ **Post date:** [January 22, 2023, 10:21am UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512/1 "2023-01-22T10:21:52Z")
Hello, I have an nspanel pro and zb01 switch which is three meters away and keeps losing connection. is it possible to change the channel on the panel to someone over 15 so that there is no confusion with wifi networks. ---
**Author:** ![renatoyamane](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@renatoyamane](https://forum.ewelink.cc/u/renatoyamane)\ **Post date:** [January 23, 2023, 4:26pm UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512/2 "2023-01-23T16:26:09Z")
Hi, I reported many problems (even the losing connection issues), but still no answer: > [@NSPanel Pro - Losing zigbee connection, cannot set schedules on smart plug, reporting low battery on zigbee devices](https://forum.ewelink.cc/t/nspanel-pro-losing-zigbee-connection-cannot-set-schedules-on-smart-plug-reporting-low-battery-on-zigbee-devices/9771): > > Hi, These issues has been reported to the support, but still no answer frowning I live in a small appartment (60m2) and my Zigbee devices (Sonoff SNZB-01, 02, 03 and 04) are frequently loosing connection. The gateway I’m using is Sonoff NSPanel PRO. To improve the signal strength, I added one Smart Plug Sonoff S26R2ZBTPG on each room, to work as a Zigbee Router. Some of them are just 3 meters away from the NSPanel Pro, with just one wall between them. Problems: ALL my zigbees devices a… ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [February 1, 2023, 2:07am UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512/3 "2023-02-01T02:07:50Z")
Highly suggest you guys rise a ticket via [Support - SONOFF Official](https://sonoff.tech/support/), and the customer service team from SONOFF will take the issue to hardware team to check. Before that please updated all the devices to the latest firmware. ---
**Author:** ![renatoyamane](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@renatoyamane](https://forum.ewelink.cc/u/renatoyamane)\ **Post date:** [February 2, 2023, 6:03pm UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512/4 "2023-02-02T18:03:00Z")
Your suggestion doesn’t work. I reported everything on ticket #499346 on the 21st NOVEMBER/2022. I’m supposing this device didn’t sell well, so they don’t care about fixing it, because the number of customers is very small. ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [February 6, 2023, 3:16am UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512/5 "2023-02-06T03:16:31Z")
Every feedback is treasure for us, i have forward this topic to SONOFF team for further checking, they will back to you ASAP, thanks for let me konw. ---
**Author:** ![ociepa.ekotox](https://avatars.discourse-cdn.com/v4/letter/o/c68b51/32.png) [@ociepa.ekotox](https://forum.ewelink.cc/u/ociepa.ekotox)\ **Post date:** [June 17, 2023, 12:38pm UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512/6 "2023-06-17T12:38:58Z")
after updating nspanel pro to version 1.9.0 there was a problem with zigbee devices. devices go offline, scheduler doesn’t work.do you also have such a problem? ---
**Author:** ![kerimcelik17](https://avatars.discourse-cdn.com/v4/letter/k/8e8cbc/32.png) [@kerimcelik17](https://forum.ewelink.cc/u/kerimcelik17)\ **Post date:** [June 25, 2023, 2:11pm UTC](https://forum.ewelink.cc/t/nspanel-pro-zigbee-problem/12512/7 "2023-06-25T14:11:14Z")
Since the day I bought the device, regardless of the version number, zigbee devices are offline and online when they are happy. The interesting part of the job is that it is a device with weak technical support that says open a ticket there, do it like this, and can’t do any help or fix.