# NSPanel Pro V4.7.0 feeback **URL:** \ **Category:** NSPanel Pro\ **Created:** [July 16, 2026, 11:02am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789 "2026-07-16T11:02:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [July 16, 2026, 11:02am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/1 "2026-07-16T11:02:56Z")
After the update, all devices are unavailable!!! ![Screenshot_20260716-125930_eWeLink](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/0/00e18017c3159e7a487024a3c6a8bc564f52906a.jpeg) ---
**Author:** ![Derex](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/derex/32/9475_2.png) [@Derex](https://forum.ewelink.cc/u/Derex)\ **Post date:** [July 16, 2026, 1:33pm UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/2 "2026-07-16T13:33:22Z")
did you rebooted once after the update? let the system run for 5-10 mins then reboot again. ---
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [July 16, 2026, 2:12pm UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/3 "2026-07-16T14:12:53Z")
It’s working now. ---
**Author:** ![mile.peter86](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@mile.peter86](https://forum.ewelink.cc/u/mile.peter86)\ **Post date:** [July 17, 2026, 6:07am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/4 "2026-07-17T06:07:44Z")
I confirm happily that the Basic gen 5 relay (BASIC-1GS) is supported now. ---
**Author:** ![clem\_z](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@clem\_z](https://forum.ewelink.cc/u/clem_z)\ **Post date:** [July 17, 2026, 6:50pm UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/5 "2026-07-17T18:50:34Z")
Has the 4.7.0 firmware also been released for the new NSP Pro 2 panel? Mine remained at 4.60, while the older generation 1 got the update. best clem ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [July 20, 2026, 2:01am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/6 "2026-07-20T02:01:33Z")
It may have happened because the background services were restarting or retrieving device data after the update, which usually takes about 3–5 minutes. If you encounter a similar issue again, please let me know. ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [July 20, 2026, 2:03am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/7 "2026-07-20T02:03:15Z")
Hi, the latest version for NSPanel Gen2 is also 4.7.0. You can check for updates by going to **Settings → About**. If the update is still not available, please submit the NSPanel Pro logs and send me your device ID. ---
**Author:** ![clem\_z](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@clem\_z](https://forum.ewelink.cc/u/clem_z)\ **Post date:** [July 20, 2026, 4:21am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/8 "2026-07-20T04:21:27Z")
@Milk i tried searching the update via app, the panel itself, via the webinterface and checked if it is enrolled in the beta version… it says always 4.6.0 is the newest. Here is my device id: 1002b3b2ae and logs submitted. Best clem ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [July 20, 2026, 6:50am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/9 "2026-07-20T06:50:11Z")
Hi, I’m sorry about this issue. It occurred because there is currently no beta version available for NSPanel Pro Gen2, but your device had joined the beta program. This is a bug, and we’ll fix it in a future update. I’ve handled the issue separately for your device. Please try again and check whether you can now update to version 4.7.0. ---
**Author:** ![clem\_z](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@clem\_z](https://forum.ewelink.cc/u/clem_z)\ **Post date:** [July 20, 2026, 8:04am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/10 "2026-07-20T08:04:40Z")
Yes, i was able to perform the update now. Thanks ---
**Author:** ![clem\_z](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@clem\_z](https://forum.ewelink.cc/u/clem_z)\ **Post date:** [July 20, 2026, 9:35am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/11 "2026-07-20T09:35:52Z")
@Milk it would be good to be able to start the softwareupdate also via the webinterface… right now there is just a popup telling the user to do it right at the panel or via the app. thx clem ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [July 21, 2026, 6:20am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/12 "2026-07-21T06:20:53Z")
Since the local web interface is designed for LAN control, users are usually close to the device, so it may be more convenient to perform the upgrade directly on the device instead of opening a browser. However, from a user’s perspective, could you share why you would prefer to have the upgrade option available on the local web interface? ---
**Author:** ![clem\_z](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@clem\_z](https://forum.ewelink.cc/u/clem_z)\ **Post date:** [July 21, 2026, 8:29am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/13 "2026-07-21T08:29:19Z")
@Milk: I don’t agree with your perspective. The LAN control is very useful, especially when you are not present (e.g. via VPN). I would love not to use the app for the administration of the panel. It would be really helpful to be able to change all settings and administer every aspect of the panel via webinterface. ---
**Author:** ![amindonoo](https://avatars.discourse-cdn.com/v4/letter/a/45deac/32.png) [@amindonoo](https://forum.ewelink.cc/u/amindonoo)\ **Post date:** [July 23, 2026, 6:20am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/14 "2026-07-23T06:20:27Z")
Hello, after update, matter devices connected keep going offline. It was never stable but was still better in previous version ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [July 23, 2026, 7:20am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/15 "2026-07-23T07:20:22Z")
Hi, do your sub-devices frequently go offline after updating to version 4.7.0? If so, please submit the NSPanel Pro logs, and I’ll look into the issue. ---
**Author:** ![true-energy](https://avatars.discourse-cdn.com/v4/letter/t/ed655f/32.png) [@true-energy](https://forum.ewelink.cc/u/true-energy)\ **Post date:** [July 28, 2026, 3:50pm UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/16 "2026-07-28T15:50:01Z")
I have the NS Panel Pro Gen2 but it has constant zigbee drop offs. I have many Hue light bulbs connected directly via zigbee but the NSP is randomly losing connections, so my lights Appear offline. After rebooting the panel it works but after some time devices are showing offline and can not be controlled. ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [July 29, 2026, 1:41am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/17 "2026-07-29T01:41:37Z")
Hi, could you please confirm whether the device appears offline in the eWeLink app, or whether it shows as offline on the NSPanel Pro screen when you try to control it? Once the issue occurs, please submit the logs promptly and let me know the approximate time it happened, along with the device ID. ---
**Author:** ![true-energy](https://avatars.discourse-cdn.com/v4/letter/t/ed655f/32.png) [@true-energy](https://forum.ewelink.cc/u/true-energy)\ **Post date:** [July 29, 2026, 12:29pm UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/18 "2026-07-29T12:29:19Z")
Hi there, The problem is consistent with FW 4.70. For example my Philips hue light bulb “hanglamp links” is powered and paired to the NS Panel Pro Gen2 but it is shown offline in de Ewelink app, in Home Assistant and on the NS Panel Pro. See screenshots. ![IMG_1814](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/b/baf85e689facc466582f376ccf8d0dfedab9c564.jpeg) ![IMG_1815](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/c/c27de69dcfc5cc7844043483355326c49ebce726.png) The bulb is 5 meters from the NS Panel so no range issue. Device id: 1002b3b221 FW name: SN-RK3326S-NSP86PR-01 Logs on the NSPanel only show relay triggers. ---
**Author:** ![true-energy](https://avatars.discourse-cdn.com/v4/letter/t/ed655f/32.png) [@true-energy](https://forum.ewelink.cc/u/true-energy)\ **Post date:** [July 29, 2026, 12:31pm UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/19 "2026-07-29T12:31:19Z")
These issues (become offline) only happen with lights. All other devices stay connected and are online. ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [July 30, 2026, 8:41am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789/20 "2026-07-30T08:41:58Z")
Hi, I couldn’t find any submitted logs using this device ID. Please submit both the NSPanel Pro and app logs as soon as possible, and I’ll review them promptly. By the way, have you ever added the same Matter Bridge to the NSPanel Pro more than once? [Next page](https://forum.ewelink.cc/t/nspanel-pro-v4-7-0-feeback/208789.md?page=2)