# NSPanel Pro v4.3.3 – Camera Live View Disconnects Every 30 Minutes (SONOFF S-Cam Gen2)

**URL:** <https://forum.ewelink.cc/t/nspanel-pro-v4-3-3-camera-live-view-disconnects-every-30-minutes-sonoff-s-cam-gen2/207429>\
**Category:** NSPanel Pro\
**Tags:** camera, app, nspanel, advanced-plan\
**Created:** [January 27, 2026, 9:48am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-3-3-camera-live-view-disconnects-every-30-minutes-sonoff-s-cam-gen2/207429 "2026-01-27T09:48:20Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\
**Post date:** [September 11, 2026, 2:17am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-3-3-camera-live-view-disconnects-every-30-minutes-sonoff-s-cam-gen2/207429/21 "2026-09-11T02:17:12Z")

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> [@Radaristanbul](#):
>
> However, with the update released approximately one week ago, the situation has become even more frustrating. Now, after the viewing period ends and the camera goes into the “Off” state, I have to refresh the page first and then click “Play” in order to get the video feed back.

Are you referring to the recent update to the eWeLink Web ?

As mentioned before, this feature involves both video streaming bandwidth and user privacy, so we don’t currently have an ideal solution for it.

We hope you can understand, and we really appreciate your patience.

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**Author:** ![Radaristanbul](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/radaristanbul/32/9848_2.png) [@Radaristanbul](https://forum.ewelink.cc/u/Radaristanbul)\
**Post date:** [September 11, 2026, 3:06pm UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-3-3-camera-live-view-disconnects-every-30-minutes-sonoff-s-cam-gen2/207429/23 "2026-09-11T15:06:16Z")

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You haven’t responded to any of the messages here? @Milk

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**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\
**Post date:** [September 14, 2026, 3:32am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-3-3-camera-live-view-disconnects-every-30-minutes-sonoff-s-cam-gen2/207429/24 "2026-09-14T03:32:51Z")

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> [@Radaristanbul](#):
>
> However, with the update released approximately one week ago, the situation has become even more frustrating. Now, after the viewing period ends and the camera goes into the “Off” state, I have to refresh the page first and then click “Play” in order to get the video feed back.

Just to confirm, are you referring to the recent update to eWeLink Web?

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**Author:** ![Radaristanbul](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/radaristanbul/32/9848_2.png) [@Radaristanbul](https://forum.ewelink.cc/u/Radaristanbul)\
**Post date:** [September 14, 2026, 10:00am UTC](https://forum.ewelink.cc/t/nspanel-pro-v4-3-3-camera-live-view-disconnects-every-30-minutes-sonoff-s-cam-gen2/207429/25 "2026-09-14T10:00:28Z")

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Yes, it’s related to this problem.

[Previous page](https://forum.ewelink.cc/t/nspanel-pro-v4-3-3-camera-live-view-disconnects-every-30-minutes-sonoff-s-cam-gen2/207429.md?page=1)