NSPanel Pro - Losing zigbee connection, cannot set schedules on smart plug, reporting low battery on zigbee devices

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1

Hi,

These issues has been reported to the support, but still no answer :frowning:

I live in a small appartment (60m2) and my Zigbee devices (Sonoff SNZB-01, 02, 03 and 04) are frequently loosing connection.
The gateway Iā€™m using is Sonoff NSPanel PRO.

To improve the signal strength, I added one Smart Plug Sonoff S26R2ZBTPG on each room, to work as a Zigbee Router. Some of them are just 3 meters away from the NSPanel Pro, with just one wall between them.

Problems:

  1. ALL my zigbees devices are sending Low Battery Warnings frequently.
    While the eWelink app is saying the battery is full.
    I replaced the batteries and I still receiving the warnings.

  2. Some devices are still losing connection, even the Smart Plug S26R2ZBTPG.

  3. I can turn on/off the smart plug, but I cannot set the timer/schedules on eWelink app.
    When I try to add a timer/schedule, I receive an error message ā€œSorry. No response, try again laterā€.

Kind regards,
Renato

2

@renatoyamane Do you update the NSPanel Pro to the latest firmware?

3

Yes, the firmware Iā€™m using is 1.4.1

I found this on:

Please see the screenshot.

Screenshot_20221206_232808_Firefox
Screenshot_20221206_232808_Firefox1079Ɨ1364 210 KB

4

Just an aditional info: Iā€™m using original firmwares.
None of my devices has been reflashed with alternative firmwares.

The link above I found when searching for people with the same problem about the devices loosing connection.

5

Yup, so the issue may be caused by the S26ZBR2 but not the NSPanel Pro, would you please offer the firmware version of the S26ZBR2, or you can follow the screenshot that you attached to get a replacement?

6

Hi @Daniel_Zhan,

Could you please let me know where can I see the version of the firmware?
There is nothing on eWeLink app;
On the eWeLink Web, the ā€œcurrent versionā€ field is empty;

Other problems:

ALL my zigbees devices are sending Low Battery Warnings frequently.
While the eWelink app is saying the battery is full.
I replaced the batteries and I still receiving the warnings.

Some devices are still losing connection, even the Smart Plug S26R2ZBTPG.

When the smart plug is online, I can turn it on/off, but I cannot set the schedules on eWelink app.
When I try to add an schedule or set a timer, I receive an error message ā€œSorry. No response, try again laterā€, even when the smart plug is online.
Reported to eWeLink and sent a video to them. They told me this is a problem on NSPanel PRO.

Thanks,
Renato

7

The S26R2ZBTPG firmware should be 2.1.0 or the latest, please double-check the firmware version.
Or you can give me the screenshot of S26R2ZBTPG setting page.

8

On the settings page, there is no information about the Firmware.

Looks like these kind of information is available only on devices that supports OTA, that is not the case of this plug.

See the screenshot attached.

Screenshot_20221213_151808_eWeLink
Screenshot_20221213_151808_eWeLink1080Ɨ2389 125 KB

9

@renatoyamane There is a production batch number on the device body, would you please provide the batch number for me? We can check the firmware version from this info. Thanks.

10

@Daniel_Zhan,

The only numbers that looks like a serial number are:

  • 2003900269
  • 200390092E
  • 20039005C4
  • 2003900617
  • 1089000BAA
  • 1089000A70
  • 1089000A8D

Iā€™m using NS Panel Pro (firmware 1.5) as gateway.

All my Zigbee devices are becoming offline after some weeks (even the smartplugs above) and the only way to get them back to the network is removing and pairing them again.

Kind regards,
Renato

11

the v1.5.3 update not helped, because the Temperature sensor battery alarm came back again!

1 Like
12

Firmware 1.5.3 looks exactly the same as 1.5
All bugs reported months ago (firmware 1.4) are still present.

They are based on China, so donā€™t expect any news on the following 2-3 weeks due to the Chinese New Year.

13

@Daniel_Zhan I sent the serial numbers as requested more than 1 month agoā€¦

Iā€™m still waiting.

How can I proceed to return all these products back to your company to have my reimbursement?

I would like to return everything: NSPANEL PRO, sensors, smart plugs.

14

@renatoyamane Sorry for the late reply, I replied to you in the ticket system, please check it.

Thanks.

15

after updating nspanel pro to version 1.9.0 there was a problem with zigbee devices. devices go offline, scheduler doesnā€™t work.do you also have such a problem?

1 Like
16

To be honest, I always had problem with zigbee devices going offline on NSPANEL PRO.

Even putting them 10cm distant from NSPANEL PRO donā€™t turn back they online.

Motion sensors, temp & humid sensors, smart plugs. At least every 2 months they become offline and I need to remove and re-pair they again.

To fix the problem about the schedule, you need to access the Schedule on each device and turn the toggle OFF and then ON again.

I just confirm now I have 2 devices offline:

Screenshot_20230618_141332_eWeLink
Screenshot_20230618_141332_eWeLink1079Ɨ1049 100 KB