# NsPanel pro does not update to the latest version

**URL:** <https://forum.ewelink.cc/t/nspanel-pro-does-not-update-to-the-latest-version/53014>\
**Category:** Feature Request\
**Tags:** nspanel\
**Created:** [September 1, 2024, 12:40am UTC](https://forum.ewelink.cc/t/nspanel-pro-does-not-update-to-the-latest-version/53014 "2024-09-01T00:40:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tiagodagama](https://avatars.discourse-cdn.com/v4/letter/t/41988e/32.png) [@tiagodagama](https://forum.ewelink.cc/u/tiagodagama)\
**Post date:** [September 1, 2024, 12:40am UTC](https://forum.ewelink.cc/t/nspanel-pro-does-not-update-to-the-latest-version/53014/1 "2024-09-01T00:40:39Z")

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Hello! My NSpanel Pro has not received the latest 3.4 update. What could be happening? Could anyone help me? The device displays the message that there is no new update available.

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**Author:** ![jam3](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jam3/32/7918_2.png) [@jam3](https://forum.ewelink.cc/u/jam3)\
**Post date:** [September 1, 2024, 2:51am UTC](https://forum.ewelink.cc/t/nspanel-pro-does-not-update-to-the-latest-version/53014/2 "2024-09-01T02:51:45Z")

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> [@tiagodagama](#):
>
> Could anyone help me?

This subject was discussed on many occasions several times in the past on [this forum](https://forum.ewelink.cc/t/nspanel-pro-not-receiving-updates-after-3-0-0/38146). The **Search** function can sometimes be very helpful. It’s recommend that you try it out so that you appreciate the usefulness of it 🙂

> [@](#):
>
> Perform the following steps:
> 
> 1. Go to the Settings screen in the panel.
> 2. Turn off the screen saver.
> 3. Set Auto-lock to 15 seconds.
> 4. When the screen goes black, wait a few minutes.
> 5. Tap the screen and go back to settings. The update should now be shown. Sometimes you need to perform a reboot before the update becomes visible.
> 6. Once the update is done, restore your previous screen settings.

This problem has been around for many months and no one (including eWeLink?) knows why or where it came from. It is what it is and for now there is nothing we users can do about it. Interestingly, the updates are not visible in the app and in eWeLink Web. One has to follow the forum where the Staff of SONOFF in different persons informs promptly (or with a delay 😁) about available versions.

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**Author:** ![ociepa.ekotox](https://avatars.discourse-cdn.com/v4/letter/o/c68b51/32.png) [@ociepa.ekotox](https://forum.ewelink.cc/u/ociepa.ekotox)\
**Post date:** [September 1, 2024, 8:43am UTC](https://forum.ewelink.cc/t/nspanel-pro-does-not-update-to-the-latest-version/53014/4 "2024-09-01T08:43:39Z")

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The first basic question is whether your panel is unlocked?  
If not. Then you have to do as jam3 wrote.  
From my observations, the NSP should have a very good WiFi signal to start the update.  
You can check the signal by removing the WiFi connection in the nspanel menu. After searching for the network again, you will see the signal strength of your WiFi.

 ![20240901_095059](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/5/5b74881d94843682a6b69a9ae2ac06a9619f6b9d.jpeg)

 ![20240901_100611](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/a/a63d681321ad44f92776d842952f4bbb09174d30.jpeg)

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**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\
**Post date:** [September 2, 2024, 2:25am UTC](https://forum.ewelink.cc/t/nspanel-pro-does-not-update-to-the-latest-version/53014/5 "2024-09-02T02:25:43Z")

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> [@ociepa.ekotox](#):
>
> The first basic question is whether your panel is unlocked?

That’s a good point thx;

And thanks for the quoted guide @jam3

@tiagodagama If you still have trouble receiving update, please submit a ticket on eWeLink app.