I have nspanel in my bedroom. Nspanel screen touch is frozen. I can open light but lcd panel is frozen. They show temperature but i cant slide panel. I cut power 5 times, reset buton, add again to ewelink and nothing work. Do you have a idea? Three months panel is old.
We sincerely apologize for this issue. Could you please provide your device ID so we can verify the device details and get back to you? Additionally, would you mind informing us of your purchase channel?
How to reset to factory firmware?
Can you help?
Hello, I’m very sorry for the delayed reply due to some personal matters!
I have contacted my colleague, and she will get back to you around 10:00 AM on February 11th (China Time).
The 5 times you tried powering off the device is our disaster recovery method.
If the device still doesn’t work after this reboot, there may be a hardware issue that we need to further troubleshoot.
Could you please let us know your purchase channel?
I will check the after-sales solution and make sure to resolve your problem as soon as possible.
Again, I sincerely apologize for the late reply.
Tnx. Hgspot Croatia is product channel.
Hi, I hope all is well.
I have contacted the relevant colleagues. You can send me your email address via private message, and a customer service representative will get in touch with you. Alternatively, you can also contact this email directly：support@sonoff.tech